Clementine

Customer Service Representative-Technical Support Agent

Paricus

Apr 2022 - Aug 2023 (1 year 5 months)

 Assist customers with account inquiries and accurately provide information to resolve service complaints and guarantee customer satisfaction.  Assist customers with service inquiries and product inquiries.  Assist with updating customers personal details.  Assist customers with scheduling technical support appointments.  Assist customers with basic troubleshooting of tablets and walking customers through connecting to the mobile network.  Assist customers with replacements, offering both free replacement and discounted purchase replacement options.  Capture, track and document orders received daily.  Provide customers with tracking numbers to track and trace the movement of their replacements tablet.  Escalate customers concerns,

B

Administrator BME

BME

Sep 2021 - Mar 2022 (7 months)

INVOICING  Verify information on loading sheets / delivery notes balance.  Create sales order on AX for the delivery to enable Head Office to do the billing of the customer.  Uploading supporting documents for the sales orders  Filing of documents in an organised manner.  Create quotations for customer purchase orders Procurement Performing the administration of all purchases made by the operations.  Ensures that the PR is duly authorised, material specifications are correct, cost codes are correct, and that the documentation is otherwise in order. In the event of incorrect cost codes, will make the necessary correction.  Enter the order detail on AX so that a Purchase Order can be generated for suppliers.  Ensure that the order is

Sales Administrator

Cartrack

Jul 2018 - Dec 2021 (3 years 6 months)

SALES TEAM SUPPORT  Receive demo list and update active client lists for Dealerships /Corporates  Perform all CAMS Functions • Capturing • Cancellations • Demo Transfers • Change of Ownership • Schedule fitments • Attach all contracts.  Reroute e-mails where applicable.  Processing a high volume of product orders  File all documentation.  Arrange fitments with other branches where the client has a footprint.  Follow up on revert to sales and pending fitment list.  Send out weekly health checks reports.  Ensuring all Cartrack fitments are done at the dealerships.  Issuing of invoices and Cartrack certificate to clients  Supporting the sales force with general operations to help reach the team's objectives. CLIENT SUPPORT 

Admin Assistant

University of Pretoria

Nov 2016 - Jul 2018 (1 year 9 months)

department.  Communicated effectively with multiple departments to plan meetings.  Established strong relationships to gain support and effectively achieve results.  Schedule and coordinate meetings, appointments, and travel arrangements for staff members.  Coordinate the processing of invoices in the department/ Preparing customer Invoices.  Assist with quotations and generating Purchase orders.  Reimburse Departmental general claims.  Answering incoming calls in a professional manner  Coordinate events as and when required.  Act as the communication medium in the office to relevant internal and external  Maintain the filing in the department.  Receiving and welcoming visitors  Sending and receiving emails  Manage the diary of

Packer

Nestlé

Jul 2015 - Oct 2016 (1 year 4 months)

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Clementine's behavioral traits
Clementine's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.

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Clementine