Claudio Fernando Romero CUSTOMER CARE, HEALTHCARE, CUSTOMER SUPPORT, ENGLISH

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English - Spanish Medical Consecutive Interpreter OVI, OPI

Language Bridge Solutions - Legal, Medical and Social services

Dec 2024 - Current (1 year 7 months)

Customer Support Consultant

SupportYourApp

Oct 2021 - Dec 2024 (3 years 3 months)

Key Carrier

OCA

Mar 2020 - Sep 2021 (1 year 7 months)

Transport and logistics. Distribution and commercial management. Solving diferent type of issues to satisfy customer needs

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Commercial implant AGV

AssistCard

Aug 2015 - May 2017 (1 year 10 months)

• AGV Sales Sales Department, personalized advice Agencies (Almundo Agency) • Advice, quotes and follow-up of medical cases, for the clients of the agency.

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Operator at Bill Management

AssistCard

Aug 2014 - Aug 2015 (1 year 1 month)

As an Operator at Bill Management, I was responsible for the development in the bill management area, which included: - Management of client accounts abroad (hospitals, transfers, and admissions). - Personalized advice regarding the billing of hospitals to insurers and passengers abroad. - Account management for clients with credit lines in the USA. - Resolution of accounts and payment arrangements with collection agencies in the USA, including management to generate 'on hold' accounts and prevent them from being reported to credit collectors. - Negotiation of discounts on remaining balances charged to passengers, achieving a considerable reduction in final billing. - Served as a customer care representative, ensuring high level

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Medical assistance coordinator

AssistCard

Dec 2010 - Jul 2014 (3 years 8 months)

- Coordination of medical assistance (transfers, admissions and medical repatriations, house calls, appointments at different medical centers) - Medical interpreter, English -Spanish. - Specialized in medical assistance in the USA area (ER, admissions, etc) . - Administrative procedures such as sending authorizations, analysis of medical notes, documentation inherent to the health sector - Customer care representative

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Concierge operator for American express

AxaAssistance SA

Nov 2010 - Dec 2010 (2 months)

-Customer service rep -Concierge service for pure american express card customers. -Personal advice and procedures of all kinds inherent to pleasure and business (travel and entertainment)

Customer Service Representative

CUBECORP

Apr 2007 - Sep 2007 (6 months)

Inbound campaign / Young America / United States Rebates center.

Collections team

Hy Cite Enterprises LLC

Feb 2007 - Jun 2010 (3 years 5 months)

- Customer care representative - Manager of delinquent accounts - Generate a dialogue channel in which the defaulter can comply with payments through tools provided by the company. - Collection 30, 60 and 60 plus (delinquency terms in terms of time) - Fulfillment of monthly objectives to achieve a reduction in delinquency in general

Telesales Representative

Teletech

Oct 2005 - Mar 2007 (1 year 6 months)

Inbound campaign Nextel-Sprint sales. Telesales United states bilingual.

Claudio Fernando Romero

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