Claudia Noemi Padilla

Claudia Noemi Padilla

About

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San Pedro Sula, Cortés Department, Honduras

Contact Claudia regarding: 
Flexible work
Starting at USD8/hour
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Résumé


Jobs verified_user 20% verified
  • P
    Supervisor verified_user Verified experience
    PF Concepts
    Jan 2023 - Nov 2025 (2 years 11 months)
    As a Supervisor, I played a pivotal role in the establishment of a new company, contributing to the administrative management and strategic development of new lines of business. I actively participated in the hiring, training, and development of agents and team leads, ensuring a well-prepared workforce. My responsibilities included the creation of standard operating procedures (SOPs), quality assurance (QA) standards, and performance guidelines, which were essential for the successful launch of new lines of business. I maintained direct communication with clients to ensure quality and operational alignment, fostering strong relationships and enhancing customer support. Additionally, my experience in managing teams of 5 to 22 agents allowed
  • K
    Production Supervisor
    KM2 Solutions (CenturyLink)
    Aug 2020 - Dec 2022 (2 years 5 months)
    As a Production Supervisor, I effectively supervised production teams, fostering the development of team leads and agents to enhance overall performance. I contributed to the implementation of standard operating procedures (SOPs) and quality standards, ensuring that all processes met the highest levels of efficiency and compliance. Additionally, I utilized my experience with appointment management systems to streamline scheduling and resource allocation, which improved operational flow. My exposure to various appointment capacities, including dental and cleaning services, provided me with valuable insights into managing diverse workflows and enhancing team productivity. This multifaceted approach not only strengthened my project management
  • K
    ESME /team lead
    KM2 Solutions (CenturyLink)
    Feb 2019 - Aug 2020 (1 year 7 months)
    • Managed escalations, agent development, and service quality improvements. • As a Subject Matter Expert (SME), honed skills in managing outbound calls, effectively guiding individuals to adhere to established processes and ensuring adherence to service quality standards. • Leveraging outbound sales experience to inform process optimization and enhance customer engagement strategies. • Contributed expertise in mortgage lending during a bill upsell campaign, where clients were required to validate income; this involved explaining their mortgage details to validate their financial situation, ensuring compliance and successful transaction outcomes. • Utilized virtual assistance capabilities to manage and organize relevant work materials and co
  • K
    Upselling Agent
    KM2 Solutions (CenturyLink)
    Aug 2018 - Jan 2019 (6 months)
    • Performed sales and upselling functions while delivering customer service support. • Leveraged an understanding of e-commerce principles to identify and capitalize on opportunities for maximizing customer value, extending beyond direct product sales to encompass the broader financial assistance landscape. • Drove performance by effectively upselling and qualifying customers for programs such as Medicaid, focusing on building trust and demonstrating the financial benefits to ensure client belief in the assistance offered. • Developed strong multitasking abilities, refined customer service skills, and learned to effectively manage diverse situations and environments. These skills are critical for providing comprehensive virtual assistance a
Education verified_user 0% verified
  • P
    Odontology
    Private Area
    Jan 2010 - Jan 2018 (8 years 1 month)
    Graduated as Odontology in 2010 - 2010 to 2018 Worked as dentistry in the private area