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Claudia Noemi Padilla

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San Pedro Sula, Cortés Department, Honduras

Contact Claudia regarding: 
Flexible work
Starting at USD8/hour
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Résumé


Jobs verified_user 0% verified
  • P
    Supervisor
    PF Concepts
    Jan 2023 - Nov 2025 (2 years 11 months)
    As a Supervisor, I played a pivotal role in the establishment of a new company, contributing to the administrative management and strategic development of new lines of business. I actively participated in the hiring, training, and development of agents and team leads, ensuring a well-prepared workforce. My responsibilities included the creation of standard operating procedures (SOPs), quality assurance (QA) standards, and performance guidelines, which were essential for the successful launch of new lines of business. I maintained direct communication with clients to ensure quality and operational alignment, fostering strong relationships and enhancing customer support. Additionally, my experience in managing teams of 5 to 22 agents allowed
  • K
    Production Supervisor
    KM2 Solutions (CenturyLink)
    Aug 2020 - Dec 2022 (2 years 5 months)
    As a Production Supervisor, I effectively supervised production teams, fostering the development of team leads and agents to enhance overall performance. I contributed to the implementation of standard operating procedures (SOPs) and quality standards, ensuring that all processes met the highest levels of efficiency and compliance. Additionally, I utilized my experience with appointment management systems to streamline scheduling and resource allocation, which improved operational flow. My exposure to various appointment capacities, including dental and cleaning services, provided me with valuable insights into managing diverse workflows and enhancing team productivity. This multifaceted approach not only strengthened my project management
  • K
    ESME /team lead
    KM2 Solutions (CenturyLink)
    Feb 2019 - Aug 2020 (1 year 7 months)
    • Managed escalations, agent development, and service quality improvements
  • K
    Upselling Agent
    KM2 Solutions (CenturyLink)
    Aug 2018 - Jan 2019 (6 months)
    • Performed sales and upselling functions while delivering customer service support.
Education verified_user 0% verified
  • P
    Odontology
    Private Area
    Jan 2010 - Jan 2018 (8 years 1 month)
    Graduated as Odontology in 2010 - 2010 to 2018 Worked as dentistry in the private area