Clancy Leigh Wells

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Customer Support Specialist (Remote)

Institute of Reading Development

Apr 2024 - Jul 2025 (1 year 4 months)

• Documented calls, updated CRMs, and coordinated follow-up with instructional staff. Additionally, utilized Microsoft Word and Microsoft Excel frequently to create and manage documents for company-wide use, enhancing communication and operational efficiency within the team. Furthermore, typing skills were actively utilized and required throughout multiple aspects of this position, with a maintained typing speed of 75 words per minute, which contributed to the overall productivity and effectiveness of customer support operations. - Conducted regular data analysis across multiple client cases, ensuring that insights were effectively communicated to improve service delivery. - Maintained strict adherence to data security protocols, including

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Independent Contractor

(Care & Support Services)

Jan 2021 - Current (4 years 7 months)

* Coordinated personal errands, deliveries, and logistics for diverse clients using remote platforms. * Managed communication, scheduling, and service records independently. * Supported families and individuals facing health and life transitions with appointment tracking, service access, and tech coaching, while maintaining case documentation and remote communication logs. * Completed 6-week 988 Crisis and Suicide Line/Chat Training (Oct–Dec 2024). * Leveraged advertising skills by utilizing Facebook and Instagram as primary digital platforms for promoting personal care services, which included housecleaning, laundry services, and grocery shopping/delivery, as well as the delivery of prescription medications. Additionally, I applied

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Lead Server

Toast On Market

Jun 2018 - Mar 2021 (2 years 10 months)

• Oversaw scheduling, flow management, and customer order fulfillment, ensuring a seamless dining experience for guests. • Delivered accurate, fast-paced service under high-volume conditions, maintaining high standards of customer satisfaction. • Leveraged advertising skills by utilizing my personal Facebook account to post visually appealing pictures of delicious entrees, side dishes, and beverage pairings, including craft cocktails and specialty coffee drinks. This initiative was supported by George, the owner, who encouraged promotional posts and often featured my pictures and video clips with music backgrounds and GIFs on Toast On Market's social media pages, enhancing the restaurant's online presence. Additionally, utilized Microso

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Staff Manager

Ciao Ristorante

May 2018 - Mar 2020 (1 year 11 months)

Managed front-of-house operations in a high-traffic Italian restaurant, delivering exceptional customer service in a fast-paced environment. • Supervised and scheduled a team of waitstaff, ensuring smooth shift transitions, adherence to service standards, and efficient table coverage, utilizing Microsoft Excel for effective scheduling. • Trained new hires in hospitality etiquette, menu knowledge, and customer engagement techniques. • Handled guest concerns and special requests with professionalism and care, contributing to consistently high satisfaction and repeat business. • Coordinated with kitchen and bar staff to ensure timely order fulfillment and accuracy. • Supported event hosting, private dining setups, and promotional ser

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Event and Banquet Server/Bartender

Levy Restaurants - Churchill Downs

Oct 2017 - Nov 2020 (3 years 2 months)

• Provide excellent customer service, ensuring a positive experience for all guests. • Accept payment from customers and make change as necessary, maintaining accuracy in transactions. • Arrange tables and decorations according to instructions, creating an inviting atmosphere for events. • Clean and organize eating, service, and kitchen areas to uphold hygiene and efficiency standards. • Collect and return dirty dishes to the kitchen for washing, contributing to a smooth operational flow. • Leveraged Microsoft Word for menu creation and to outline specific event and banquet instructions, including setup and breakdown processes, enhancing overall event execution. • Utilized sales skills to effectively upsell menu items and servic

Accreditation Consultant

Better Business Bureau

Oct 2014 - Jun 2018 (3 years 9 months)

• Contact companies personally to learn more about the business and ensure that all information regarding the company in our system is accurate and updated. • If eligible, extend an invitation to the company to pursue Accreditation through Better Business Bureau and go over all of the benefits and responsibilities of being a BBB Accredited Business. • Provide any needed assistance at organizational events (BBB Torch Awards, Golf Scramble, etc.). • Regularly attend networking events to gain visibility for BBB as well as educate individuals and business owners about BBB’s mission and the benefits of Accreditation to business owners. • Complete the application and payment process for them and maintain a positive professional relationsh

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Crisis Intervention Advocate

Center for Women and Families

Aug 2012 - Sep 2014 (2 years 2 months)

• Provided intake and trauma-informed support to families and youth during acute crisis. • Provided crisis intervention, counseling, advocacy, safety planning, information and referrals, and other supportive services to clients of domestic violence and sexual assault in shelter, as walk-ins, or on the crisis line. Provided relocation assistance. • Conducted intake and exit assessments. Assisted with medications, transportation, and childcare as needed. Answered, screened, documented, and appropriately directed incoming calls. Covered hospital advocacy and front desk shifts as assigned. • Facilitated mediation and conflict resolution sessions with residents. • Collaborated with Family Advocates and other staff to support residen

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Youth Employment Specialist

WorkOne Vincennes University

Mar 2011 - Apr 2012 (1 year 2 months)

• Assessed goals with youth and family members and connected them to appropriate education and employment resources. • Collected client demographics and information to enter in case files. • Managed cases of clients and services provided. • Provided academic and career counseling. • Developed programs for at-risk job applicants and youth. • Enrolled students in GED programs and youth job training. • Assisted youth in GED preparation, job search, and resume-building. • Leveraged Microsoft Word and Excel to create essential documents for company-wide use and maintain accurate records of ABE/GED participants, job training programs, and healthy parenting initiatives for young adults, ensuring efficient case management and document

Clancy Leigh Wells

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