Francisco Aldana Product Manager - Crowdbotics

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Senior Technical Project Manager & Executive Assistant

Core Development

Jan 2024 - Apr 2025 (1 year 4 months)

• Client communication • Track employee hours • Support Project Managers • Assist with Project Estimations • Assist with Hiring / Interview process • Assist with AI scripting & tool development • Assist in SEO practices across several projects • Create supporting documentation across different areas • Support Sales by developing scripts utilized in Upwork and LinkedIn Navigator • Help maintain tools such as ClickUp, Zendesk, Vault Warden, Fireflies and other tools used on a day-to-day basis by our team. • Assist owner with out of the office tasks (bookings, payments, meetings and other personal activities).

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Technical Product Manager

Alpha Trend

May 2023 - May 2024 (1 year 1 month)

• Develop and implement a software product roadmap that aligns with the company's overall strategy and business objectives. • Conduct market research to identify customer needs, market trends, and competitor activity, and use this information to inform software product decisions. • Define and prioritize software product features and requirements, and work with engineering and design teams to ensure that products are developed to meet those requirements. • Collaborate with quality assurance and marketing teams to develop go-to-market strategies, including messaging, positioning, and pricing. • Analyze software product performance metrics, such as user engagement, retention, and revenue, and use this data to inform product development decisio

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Technical Program Manager

Service Rocket / 2k Games

Apr 2022 - May 2023 (1 year 2 months)

• Establish, maintain, and drive delivery against multiple Global Support project schedules. • Aid Global Support leads in sprint management, managing and organizing sprints in Jira. • Work with Global Support team leads to develop and maintain standard product offerings using Digital Workplace as our main point of ingestion. • Identify, communicate and evangelize current solutions as standard offerings. • Assist or partner with Global Support leads to identify, document, and communicate project/program scope, schedule, risks, and issues. • Executive strategy presentations to communicate business justification creation. • Work with Global Support leads to outline, develop, polish presentations for programs or projects. • Facilitate stakehol

Senior Business Analyst (3 month contract)

Indeed.com

Jan 2022 - Apr 2022 (4 months)

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. • Leading ongoing reviews of business processes and developing optimization strategies. • Conducting meetings and presentations to share ideas and findings. • Performing requirements analysis. • Documenting and communicating results of efforts. • Gathering critical information from meetings with various stakeholders and producing useful reports. • Working closely with clients, technicians, and management. • Ensuring solutions meet business needs and requirements. • Performing user acceptance testing. • Updating, implementing, and maintaining procedures. • Prioritizing initiatives based on business needs an

Delivery Manager

Upstart 13 Inc.

Dec 2020 - Jun 2021 (7 months)

• Managing multiple teams at a time. • Granting and acquiring access to services and tools. • In charge of Delivery for multiple accounts. • Technical and Client-oriented Documentation. • Activity and Resource Planning. • Leading standup calls, planning sessions, demos and other meetings. • Epic, User Story and Task creation using JIRA. • Assisting with Internal Hiring Process. • Working closely with clients when adding resources. • Setting up and Leading Demos to the Client upon milestone completions. • Assisting in Billing Process. • Managing PTOs, Overtime and others. • Responsible for Monitoring Progress, Managing Project Risk, Motivating Team, Controlling Time Management and others in order to Ensure Client’s Satisfaction.

Senior Project Manager

Globant

Dec 2019 - Apr 2021 (1 year 5 months)

• Managing multiple teams at a time. • Granting and acquiring access to services and tools. • Creating and assisting in updates to P&Ls. • Working with Client in order to modify contracts to ramp and extend. • Creating Contract related documentation such as SOWs and Amendments. • Managing Billing for the account which includes generating bills that cover labor and other costs. • Assisting in creation of Agile Pods and allocations. • Managing PTOs, Overtime and others. • Setting up Daily standup calls with the multiple teams. • Troubleshooting application/platform/service errors. • Setting up Demos to the Client based on sprint completions. • Responsible for Monitoring Progress, Managing Project Risk, Motivating Team and Controlling Time Man

Product Manager

Crowdbotics

Jan 2019 - Oct 2019 (10 months)

- Activity and Resource Planning. - Various PM documentation creation. - Managing multiple projects at a time - Application testing during development. - Task creation using Trello for the team. - Setting up Daily standup calls with team. - Leading Kick off calls when onboarding new Clients. - Responsible for creating Estimates based on client's feedback, requirements, designs, budget and timeline. - Responsible for Monitoring Progress, Managing Project Risk, Motivating Team, Controlling Time Management and others in order to Ensure Customer's Satisfaction.

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Quality Assurance Engineer

Endowance

Dec 2017 - Jan 2019 (1 year 2 months)

- Creating and maintaining Test Cases for all projects based on Requirements, Processes, Quality Standards, and Client's expectations. - Performing various types of testing across all projects, and Load/Performance focusing on penetration and vulnerability tests. Attending daily calls in order to update team on statuses, as well as providing daily and weekly test results. - Salesforce integration testing from Classic to Lightning, focusing on Front End but also verifying data at back end. - Development support: Manual tasks that included Installation of Packages, Deletion/Addition of pages, Deletion/Addition of Custom Objects, Addition/Placement of Files such as Logos and others.

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Quality Assurance Engineer / Contract

USITECH

Aug 2017 - Jan 2018 (6 months)

- Develop and maintained Test Scripts written in C-sharp that ran on a daily basis through a service queue in test environments. - Wrote screenshot and reporting (writing out to a spreadsheet) code within scripts on pass/failed scenarios. - Built an Automation Framework using Selenium 2 and NUnit. - Developed scripts that verified functionality, usability and user interface across multiple browsers. Safari, Firefox, Chrome, IE, and MS Edge. - Developed scripts that verified content including fields, buttons, boxes, and text in not only English but multiple languages.

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Quality Assurance Manager

Performance Trust

Dec 2014 - May 2017 (2 years 6 months)

- Managed and led testing efforts for company's leading application. - Put together an Automation framework utilizing Selenium, NUnit, SQL database and an in house web- based reporting tool. - Created Test Scripts in c-sharp to automate Regression testing for company's leading application that were launched from VS or NUnit. - Created Test Cases that targeted, verified and validated application's features, report data, and new implementations.

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Senior Automation QA Engineer

Federal Home Loan Bank

Mar 2014 - Sep 2014 (7 months)

- Responsible for creating an automation Framework for the company's leading product and two other applications that interact with it. - Responsible for creating and updating Test documentation which includes Test Plan, Checklists containing Test Cases, and Scripts. - Queries to company's databases to gather data required for data migration, and automation validation tests scripting. - Supporting the company's affordable housing project program with automation testing and data migration testing.

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Senior QA Engineer

Redbox

Jun 2013 - Feb 2014 (9 months)

- Managing and maintaining task/defect tool (JIRA) for project. - Maintaining document portal (Confluence) for project. - Providing support to Other Redbox Instant teams when needed, including Web, Mobile, Xbox 360 and PS4 which includes: Functionality, Compatibility and Usability testing for Web and Mobile. - Managing, Mentoring and Training Junior testers.

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Quality Assurance Manager & Scrum Master

EZLinks.com

Nov 2012 - Jun 2013 (8 months)

- Managing the QA team. - Responsible for adapting a new QA process into Scrum. - Creating images files from specific unique systems which are then converted into template Virtual Machines using VMware tools. - Create, configure, and maintain Virtual Machines for the company to satisfy development, support and testing needs. - Hands on tester on company products, focusing on back end testing using in-house tools, SQL, JMeter, Grinder, SoapUI, Selenium IDE, and several plug-ins.

Quality Assurance Manager

Designory

Jun 2010 - Oct 2012 (2 years 5 months)

- Creating and maintaining Platform, Browser, and Device recommended project metrics based on changes in the market. - Providing QA support to 3rd party companies, including written quotes, and test recommendations based on project type.

QA Technician

Walgreens

Mar 2010 - Jun 2010 (4 months)

- Created test documentation for all projects. - Mentored and trained new testers. - Worked with Microsoft Visio to create IVR system mapping.

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Quality Assurance Analyst

Credit One Bank

Aug 2009 - Mar 2010 (8 months)

- Created test documentation for all projects. - Provided QA knowledge classes for internal groups. - Maintained defect tracking database (JIRA). - Automation configuration load testing using Cyara.

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Senior Quality Assurance Lead

Wirestone.com

Oct 2008 - Jun 2009 (9 months)

- Set up a Project Database and created supporting documentation for upcoming Site deployments for several Countries covering multiple languages. - Provided test support to all teams within the company on several projects, including Innovativeteachers.com, partnersite.innovativeteachers.com and others projects using Live ID and Share-point.

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Quality Assurance Director

NetDevil.com

Jan 2007 - Sep 2008 (1 year 9 months)

- Provided QA support to company projects on PC, XBOX, and PS3. - Handled automated testing on several web projects simulating disconnections, log-ins, and minor stress testing using QTP.

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Quality Assurance Lead

Findex.com

Feb 2005 - Nov 2006 (1 year 10 months)

- Provided support to off-site technicians by communicating high level issues and regressing defects in order to help customers with software issues. - Coordinated efforts between multiple departments and developers.

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Senior Quality Assurance Lead

Ratbag Games / Midway Studios Australia - Adelaide, SA

Nov 1999 - Oct 2004 (5 years)

Francisco Aldana

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