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CHRISTY IBE

About

Detail

Customer focused Customer Service Representative with solid experience in ensuing CSAT, great brand image and retention 100%.
Abuja, Federal Capital Territory, Nigeria

Contact CHRISTY regarding: 
work
Full-time jobs
Starting at USD6/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • C
    Customer Service Representative/ Call Center Inbound Qualifier public Remote experience
    Calls Experts (ISI)
    Jan 2024 - Jan 2026 (2 years 1 month)
    Provided prompt and customer-centered support through inbound calls, handling a wide range of customer inquiries and ensuring customer retention. Advocate for customers by recognizing common issues, recommending value building tips, and sharing valuable feedback on products, services and user experience. Actively improved customer satisfaction in every interaction, showing enthusiasm for excellent service while delivering personalized solutions by understanding each customer's specific need. Worked collaboratively within a supportive team to maintain a positive and productive work environment.
  • X
    Customer Service Representative/Appointment Setter VA
    Xavier Digital Solutions
    Mar 2022 - Nov 2023 (1 year 9 months)
    Handled a high volume of inbound and outbound calls to engage with customers and prospects, helping them with inquiries, providing product and service information to prospects and building rapport to ensure retention. Qualified prospects using scripted discovery to ensure alignment with service offerings. Booked consultations and appointments with prospects into sales calendar and accurately optimizing calendars and availability. Ensured prompt follow-ups with warm leads and rescheduled missed or cancelled appointments. Update CRM notes promptly, keeping the department updated.
  • P
    Telemarketer/ Pre-qualifier
    PremierProducer's Group (PPG)
    Aug 2021 - Aug 2022 (1 year 1 month)
    Successfully cold call 200 - 400 cold leads per day, achieving a 50-80% conversation rate.Achieved daily set target of 6 and more qualified life transfers and ensured smooth transition of leads to advisors after prequalifying them.
Education verified_user 0% verified
  • T
    Bachelor of Arts in French Language
    Taraba State University, Jalingo
    Jan 2018 - Jun 2021 (3 years 6 months)
  • F
    National Certification In Education in French and English Language
    Federal College of Education, Yola
    May 2013 - Feb 2016 (2 years 10 months)