Christopher Rojas
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Operations Manager and Video Production.
Cundinamarca, Colombia
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Résumé
Jobs
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- AAssistant Operations ManagerApr 2024 - Mar 2025 (1 year)As an Assistant Operations Manager, I was responsible for achieving local goals across various business lines, conducting continuous performance reviews, identifying areas for improvement, and developing strategic action plans to address ad hoc challenges with a focus on business growth. I maintained effective communication between stakeholders, coordinated deadlines and meetings, and created comprehensive report documentation and presentation decks for client interactions, reporting directly to the Customer Service Manager, Operations Director, and United States Clients. My efforts led to a remarkable 40% increase in business across two out of four content moderation lines under my supervision, while I also improved quality standards by 10
- TTeam LeadApr 2022 - Apr 2024 (2 years 1 month)- As a Team Lead, I was responsible for guiding the team through effective leadership and problem-solving, emphasizing coaching, feedback, and structured work methodologies. - I tracked team performance meticulously and followed up extensively to drive improvements through actionable plans, solutions, and strategic projects informed by data analysis of root causes. - Reporting directly to the Assistant Operations Manager, Customer Service Manager, Operations Director, and clients in the United States, I successfully implemented two new business lines within the assigned startup account for Meta, a client of Teleperformance, a leading French multinational in telecommunications and customer service. - My role as a Bilingual Interpreter sig
Freelance FilmmakerfreelanceApr 2017 - Jul 2025 (8 years 4 months)As a Freelance Filmmaker, I have successfully managed various projects from concept to completion, ensuring high-quality production standards and client satisfaction. My role involved collaborating with clients to understand their vision and translating it into compelling visual narratives. Additionally, I recognized the importance of customer service in my work; when freelancing as a filmmaker, I engage with clients who expect the best results, which drives me to deliver exceptional outcomes and maintain strong professional relationships. Furthermore, I utilize data analysis to assess the performance of my projects, including metrics such as views, likes, and client retention, which informs my creative decisions and enhances the overall im
Education
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- Coursera. MarketingGoogleJul 2025 - Current (10 months)
- TTeleperformance. SCRUM MethodologyJan 2023
- Direction and Production for Film and TVUniversidad Manuela BeltranJan 2017 - Jan 2022 (5 years 1 month)
Publications
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- ""Climax"Jan 2023