Christopher Mills

Director of Transformational Services

Checkmarx

Dec 2022 - Current (3 years 8 months)

Leadership of a global team of twelve tasked with the creation, sales, and delivery of PS and managed services offerings. These services deliver increased revenue while retaining and improving customer experience.New Business Services Revenue: CY23 ($1.35M) CY24 ($4.64M) CY25 H1 ($6.1M)

Director of Success

Checkmarx

Jul 2022 - Dec 2022 (6 months)

As the Director of Success, I led a team of 24 Technical Account Managers (TAMs) and Team Managers in the Americas Region during a critical period of company realignment following a reduction in force. In this role, we developed and implemented effective standard operating procedures (SOP) and team enablement initiatives, which resulted in increased bandwidth, near-term risk reduction, and improved net retention rates. Additionally, I played a pivotal role in aligning the Customer Success Team with the company's Go-to-Market (GTM) strategy. While sales and product leadership crafted the overarching strategy, it was essential for the Customer Success team to ensure alignment and execution, as our efforts directly impacted customer retention

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Vice President of Success

Infocyte (Datto)

Nov 2018 - Jul 2022 (3 years 9 months)

Led a global team of CS employees, SOC, and Sales Engineers.Increased adoption and satisfaction, resulting in an average GRR of ≈92% for 36 months.Created, and / or redesigned governance processes for SOC2 compliancy audits.Assisted the C-Suite through the M&A due diligence process.

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Vice President of Account Services

Kinnser (WellSky)

Jun 2016 - Nov 2018 (2 years 6 months)

Led three BU's success teams comprised of TAMS, CSMs & 2 Sr. Directors.Redesigned and implemented changes to the success lifecycle.Increased net-retention from 90% to 105% by implementing opportunity recognition and churn prevention processes.This reduction in churn and improvement in NRR led to the WellSky acquisition of Kinnser software in 2017.

SR. Manager of Customer Success

LogicMonitor

Apr 2014 - Jun 2016 (2 years 3 months)

Led a global team of TAMs and CSMs scaling from 2 to 12 in 2 years.Implemented KPI programs to track satisfaction via CSAT, NPS, and Adoption metrics.Maintained a gross-retention rate of roughly 95%, resulting in positive NRR, for the last 6 quarters in the role. This retention rate allowed for an exceptional Series C funding round.

Service Delivery Manager

Dell Technologies

Aug 2007 - Apr 2014 (6 years 9 months)

Maintained a portfolio of over 1 billion dollars consisting of Telco and Global 50 accounts.Directly credited with increasing Dell's share of x86 wallet, by 33%, in one of the world's largest Telco companies.Designed and implemented an internal Training Program for Product and Technical Account Managers, allowing both resources to have more constructive conversations with customers.

High Complexity Engineer

Dell Technologies

Aug 2004 - Apr 2007 (2 years 9 months)

Engineering level support for high value customers in all Microsoft products and Dell infrastructure hardware.

Christopher Mills

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