CHRISTIAN UMALI MONTALES

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GENERAL VIRTUAL ASSISTANT

Cyberbacker

Mar 2025 - Jun 2025 (4 months)

Coordinated and scheduled client meetings Managed client calendar Created social media graphics and posts Created sheets, docs, presentations as requested by the client Invoicing customers as requested by my client Answered customer inquiries through call, text, and email
MULTILINGUAL TECHNICAL CHAT SUPPORT REPRESENTATIVE

Concentrix

Mar 2020 - Oct 2024 (4 years 8 months)

As a Multilingual Technical Chat Support Representative, I effectively resolved technical issues for clients across Europe, South America, and the Middle East, ensuring high levels of customer satisfaction. I developed and shared comprehensive troubleshooting guides and FAQs, which enhanced the support experience for users. Recognized as the top agent for the first quarter of 2022, I consistently delivered exceptional service. Additionally, I honed my prospecting skills by researching troubleshooting methods online, which allowed me to provide more effective solutions. I also engaged in data reporting to analyze my performance metrics and share insights with the team, contributing to our overall success. Furthermore, my background in B2B sa
TECHNICAL CHAT SUPPORT AND SALES REPRESENTATIVE

Concentrix

Jun 2018 - Mar 2020 (1 year 10 months)

Exceeded sales targets by 15% through effective upselling strategies. Achieved a high client retention rate by combining troubleshooting expertise with tailored product recommendations. Managed 2 client inquiries simultaneously, ensuring timely and accurate solutions.

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CHRISTIAN UMALI MONTALES

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