Christian Uche Okoro

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Customer Service Support (Team Lead)

Txtlight Power Solutions (Lumos Nigeria),SAPETRO Towers

Jan 2022 - Current (3 years 7 months)

• Makes appropriate decisions for maintaining conducive and productive environment. • Dedicated to handle phones, respond and handle all emails queries from customers promptly. • Making reasonable procedure exception to accommodate unusual customers' requests especially as it relates to debt clearance and forgiveness. • Collecting customers' feedbacks and making process changes to achieve customer satisfaction goal which resulted in the recent change in debt process. • Assigning tasks to team members and developing strategy by which team members can use to reach the project goal. • Managing the flow of day-to-day operations. • Creating reports to update the company on the team's progress. • Handles all escalations / follow up activi

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Customer Service Support

Txtlight Power Solutions (Lumos Nigeria),SAPETRO

Jan 2017 - Jan 2022 (5 years 1 month)

• Providing accurate and appropriate information in response to customers' enquiries. • Building customers' loyalty by placing follow-up calls for customers who reported product issues. • Making reasonable procedure exceptions to accommodate unusual customers' requests especially as it relates to debt clearance and forgiveness. • Collecting customers' feedbacks and making process changes to achieve customer satisfaction goals which resulted in a change in the debt process. • Resolving all system technical issues within a time frame.

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Store Officer

Sumal Foods Limited

Jan 2015 - Jan 2017 (2 years 1 month)

• Maintaining an updated database of all inventory levels. • Ensuring that all quality control procedures are followed. • Ensuring that all delivered materials went to the right departments. • Meeting warehouse financial standards by monitoring expenditures, identifying variances and implementing corrective actions.

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Sales Representative

Sumal Foods Limited

Jan 2010 - Jan 2015 (5 years 1 month)

Responsibilities • Attracting potential customers by answering products service questions, suggesting information about varieties of products. • Opening of customer accounts by recording account information. • Recommending potential products or services to management by collecting and analyzing customer information. • Maintaining financial accounts by processing customer adjustments.

Christian Uche Okoro

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