• Delivered customer service by handling track and trace inquiries, managing case escalations. • Oversaw billing processes, ensuring accurate invoicing and prompt resolution of any discrepancies. • Utilized strong problem-solving skills to address and resolve customer issues related to delivery, inventory, and logistics.
Travel Services Agent
IGT Solutions
Oct 2022 - Sep 2023(1 year)
• Provided comprehensive customer service support for travel booking (Hotel, Rental Car and Flights) Including cancellations, changes, and special request. • Manage GDS (Global Distribution System) such as Sabre, Amadeus, to handle flight reservations, ticketing and itineraries.
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Bilingual Customer Service
Sutherland Global.
Mar 2022 - Oct 2022(8 months)
• Delivered frontline customer service by answering general inquiries, providing product information, and resolving customer issues. • Managed a high volume of customer interactions, maintaining professionalism and calm under pressure.