Christian Omar Gonzalez Villaseñor

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IT SUPPORT ENGINEER

Backbase LATAM

Jun 2022 - Feb 2024 (1 year 9 months)

Mac based organization/all troubleshooting skills acquired Computerbase administration Userbase administration Google workspace Azure AD Jira ticketing system Confluence Wiki Spaces User onboarding User offboarding EXPERIENCE
IT SERVICE DESK ANALYST

HCL Technologies

Feb 2022 - Jun 2022 (5 months)

Windows based organization/all troubleshooting skills acquired SAP user access administration ServiceNow ticketing console Azure AD
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GUEST SERVICES REPRESENTATIVE

TRANEIELT SA DE CV

Aug 2020 - Feb 2022 (1 year 7 months)

(At Seaworld Parks Entertainments) In charge of the client's customers service inbound-outbound calls where I am responsible of resolving the end user's problem, issue or question regarding the service provided or product. Skills handled are billing, retention and sales. EXPERIENCE
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SENIOR SERVICE DESK ANALIST

NTT DATA Services

Aug 2017 - Aug 2020 (3 years 1 month)

Windows based organization SAP user access administration ServiceNow ticketing console Azure AD Microsoft O365 Inbound-outbound calls support Email and chat support Network printer support SAP user access administration ServiceNow ticketing console Azure AD EXPERIENCE
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SENIOR CUSTOMER SERVICE REPRESENTATIVE

Teleperformance México - GDL

Aug 2012 - Aug 2017 (5 years 1 month)

(At Comcast Telecommunications Company USA) In charge of receiving all of the client's customers inbound calls where I am responsible of resolving the end user's problem, issue or question regarding the services provided. Skills handled were billing, retention , tech support and sales.

Education 0% verified

Christian Omar Gonzalez Villaseñor

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