Bilingual professional (English C1 / Spanish C2) with 5+ years of experience in IT technical support, customer service, and virtual assistance for U.S.-based companies — all delivered remotely from Bogotá, Colombia.
My background spans IT helpdesk (Tier 2), SaaS tool administration (Okta, Zendesk, Google Workspace, Slack), legal tech support (Litify, RingCentral), and high-volume customer support across chat, voice, and ticketing channels.
I'm organized, self-motivated, and thrive working independently across time zones. I'm looking for a stable remote or hybrid role with an international company where I can grow in IT operations, technical support, or customer success.
Key strengths:
- Bilingual communication (EN/ES) — 5+ years of 100% English-speaking environments
- CRM & ticketing: Zendesk, Litify, Five9, Genesys, RingCentral
- IT support: MFA, password resets, Active Directory basics, Windows, macOS
- Identity & access: Okta (SSO, MFA troubleshooting)
- Remote tools: TeamViewer, AnyDesk, Google Workspace, Slack, Zoom
