Christian Antonio Hernandez Javier
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Christian Antonio Hernandez Javier

Christian Antonio Hernandez Javier

About

Detail

Representante de servicio al cliente
Mexico City, Mexico

Contact Christian regarding: 
work
Full-time jobs
Starting at USD900/month
Flexible work
Starting at USD6/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Booking.com
    Booking Assistant
    Booking.com
    Nov 2025 - Current (7 months)
    Job Title: Booking Assistant Job description: Handle different workflows/ tasks, supporting Guest and Partners with cancellations, modifications, relocations, disruptions, reports, refunds, billing inquiries, especial requests and triangle the communication between parts. - Utilized CRM tools, including ClickUp and Google Calendar, to maintain organized workflows and ensure efficient administrative assistance across all guest and partner inquiries. - Applied expert customer success and client relationship management strategies to resolve complex booking issues, ensuring high levels of satisfaction during cancellations, modifications, and billing disputes. - Leveraged refined sales and communication techniques to effectively articulate the
  • H
    CSR
    HTP heaters en HTP, Mexico City
    Feb 2025 - Dec 2025 (11 months)
    Customer representative and filter for HTP customers in the USA and Canada. Follow ups. Creating new tickets. Transfer to appropriate channels.
  • I
    English Teacher
    Independent, Mexico City
    Jan 2024 - Dec 2025 (2 years)
    English teacher for teens and adults.
  • C
    Shopper Assistant
    Conduent, Nuevo Leon
    Aug 2022 - Nov 2023 (1 year 4 months)
    To help shoppers when any eventuality come up. Billing. Escalations depending on each particular case.
  • A
    CSR
    Alorica, Guadalajara
    Aug 2021 - May 2022 (10 months)
    Billing. To solve issues and doubts regarding order status. Work with costumers in order to get the best possible solution to each concern. Provide costumers with promotions, clarify doubts and set clear time frame expectations. I was first contact filter so I also had to escalate each situation to the proper team when needed. Identify fishing/abusive calls and work with them respectfully and sticking to the company policies. I was nominated to the recognition "STAR OF THE MONTH" by my supervisor when she noticed my continuons and notorious progress, I was continuously requested for colleagues to listen to my calls and thus obtain new tools to upload their metrics.
Education verified_user 0% verified
  • I
    High School
    IEMS, CDMX
    Jan 2012 - Dec 2012 (1 year)
  • I
    Junior High School
    INEA, CDMX
    Jan 2009 - Dec 2010 (2 years)
  • C
    Elementary
    CUPA, CDMX
    Jan 1996 - Dec 2002 (7 years)