Christian Agudelo Potes

Christian Agudelo Potes

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Ingeniero Químico
Cali, Valle del Cauca, Colombia
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Résumé

Jobs verified_user 0% verified
  • Tort Experts
    Intake Advocate
    Tort Experts
    Jan 2026 - Current (6 months)
    Professional with experience in customer service and initial case management in a fully English-speaking environment, focused on accurate information gathering, data verification, and effective client guidance during intake processes. Strong active listening, empathy, analytical thinking, and organizational skills ensure that each case is properly documented and assigned appropriately to optimize response times and service quality. Skilled in handling sensitive conversations, maintaining professionalism under pressure, and consistently meeting performance metrics in dynamic, fast-paced environments. Fully capable of communicating fluently in English, both written and spoken, while delivering high-quality support and building trust with clie
  • TaskUs
    CS Agent
    TaskUs
    Aug 2025 - Dec 2025 (5 months)
    Customer Service Professional with experience providing support in financial service environments, assisting customers with account-related inquiries, transaction follow-up, payment processes, and platform navigation in a fully English-speaking setting. Strong communication, problem-solving, and analytical skills enable efficient handling of sensitive financial information while ensuring accuracy, compliance, and customer satisfaction. Experienced in delivering empathetic support, resolving issues effectively, and maintaining high performance standards in fast-paced environments. Capable of building trust with customers by providing clear guidance and professional assistance throughout each interaction.
  • Smurfit Westrock
    Practicante de ingeniería
    Smurfit Westrock
    Feb 2025 - Aug 2025 (7 months)
    - Análisis de variables operativas mediante QIS y tablas dinámicas de Excel para diagnosticar oportunidades de mejora en los procesos. - Levantamiento de información con operarios para estandarizar la operación de la prensa Bellmer y mejorar sus condiciones operativas. - Diagnóstico de causas de derrames durante paradas no programadas, contribuyendo a la reducción de incidentes operativos. - Seguimiento del estado de calibración de transmisores mediante análisis de laboratorio para asegurar la confiabilidad de las mediciones. - Ejecución de cocimientos mediante diseños experimentales para evaluar distintos ayudantes de cocción, analizando variables clave del proceso Kraft como álcali residual del licor negro, freeness, shives y número kappa
Education verified_user 0% verified
  • Universidad del Valle CO
    Universidad del Valle (CO)
    Universidad del Valle CO
    Jan 2019 - Dec 2025 (7 years)
  • Servicio Nacional de Aprendizaje SENA
    Servicio Nacional de Aprendizaje (SENA)
    Servicio Nacional de Aprendizaje SENA
Projects (professional or personal) verified_user 0% verified
  • C
    Chemical Engineer
    Jan 2020 - Nov 2025 (5 years 11 months)