Customer Relations & Sales Representative
Treasure House Publishers & Book Int'l
Jan 2007 - Oct 2010 (3 years 10 months)
• Assisted customers with product inquiries, ensuring high satisfaction levels.
• Processed sales transactions, handled refunds, and maintained records.
• Promoted special offers and built customer loyalty programs.
• Managed inventory and stock replenishment to optimize sales.
• Utilized chat support skills to engage with customers on social media platforms, addressing inquiries about additional packages and discounts related to our products, which enhanced customer interaction and satisfaction.
• Employed task management abilities to efficiently coordinate sales activities and inventory processes, ensuring smooth operations and timely responses to customer needs. Additionally, contributed to content editing for promotional mater