Operations & Client Coordination Lead
Juicii Enterprise
Jan 2019 - Current (7 years 5 months)
Managed the business founder's schedule, task priorities, and deadlines to support smooth daily operations and timely execution. Handled customer inquiries across SMS, email, and messaging platforms, converting leads into sales through clear communication and product education. Coordinated order processing and fulfillment by liaising with delivery agents across 7 locations, ensuring product availability and on-time delivery. Maintained regular follow-ups with delivery teams to monitor progress, resolve issues, and uphold service standards. Educated customers on product use post-purchase, strengthening trust, repeat business, and brand credibility. Implemented basic tracking and follow-up systems to reduce delays, improve feedback turnaround
