CHIMA LEVI IGWE

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Cybersecurity Analyst

Ion8

Feb 2024 - Current (2 years 2 months)

As a Cybersecurity Analyst, I conducted threat assessments and developed security strategies and policies, resulting in enhanced protection against potential cyber threats. I implemented encryption techniques, researched emerging threats, and administered security measures, leading to improved data security and reduced vulnerability to attacks. Additionally, I analyzed business processes to identify security gaps and recommend improvements, which increased operational efficiency and reduced security risks. I delivered security awareness training to employees, utilizing communication and presentation skills that could be further refined through experience with Google Workspace, which aids in bridging the gap between complex technical solutio

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Technical Sales Specialist

Ion8

Sep 2023 - Feb 2024 (6 months)

Technical Sales Specialist roles at Ion8, an IT firm focused on UCaaS and tech solutions, relate to Jira through project tracking, client issue management, and sales pipeline oversight. This hands-on Jira use builds efficiency in fast-paced remote sales, directly transferable to analytics-driven roles.

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Cybersecurity Analyst

Ion8

Jul 2023 - Current (2 years 9 months)

As a Cybersecurity Analyst, I was responsible for identifying vulnerabilities, implementing security measures, and monitoring systems to protect sensitive data from breaches. I conducted thorough risk assessments and developed strategies to mitigate potential threats, ensuring compliance with industry standards. Additionally, I recognized the importance of customer relationship management (CRM) in the context of cybersecurity; in an era of increasing data breaches, customers expect their personal information to be secure. By implementing robust cybersecurity measures, I demonstrated the company's commitment to privacy and data protection, which is vital for building and maintaining customer loyalty and trust. I understood that a breach coul

Data Analyst

Whirlpool Corporation

Mar 2020 - Jul 2023 (3 years 5 months)

Data Analyst roles at Whirlpool Corporation analyze sales, customer behavior, and operational metrics, relating to Everflow through performance attribution and affiliate program optimization for appliance sales. This bridges raw affiliate data with Whirlpool's enterprise analytics, driving revenue from partner ecosystems.

Customer Service Officer

Whirlpool Corporation

Mar 2018 - Feb 2020 (2 years)

Customer Service Officer roles at Whirlpool Corporation involve handling inbound inquiries, processing orders, resolving product issues, and managing escalations across phone, email, and chat—skills that indirectly support marketing analytics and lead generation through customer data insights. In Whirlpool's contact centers, these front-line interactions provide the raw customer data that powers analytics for personalized marketing and proactive lead nurturing, bridging service with revenue growth

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Project Manager

Easylife Preparation Resources Limited

Sep 2012 - Dec 2017 (5 years 4 months)

Project Manager at Easylife Preparation Resources Limited, an educational consultancy focused on global student recruitment, relates to Everflow, an affiliate and performance marketing platform through campaign tracking, partner management, and lead attribution for student enrollment drives. This setup turns recruitment projects into measurable marketing engines, directly boosting enrollment numbers.

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Branch Manager

PFL Education

Nov 2011 - Jul 2012 (9 months)

Branch Manager at PFL Education oversees student recruitment, partner relations, and local marketing efforts, directly tying into marketing automation, campaign optimization, and operations through data-driven student funnel management. This role turns branch-level execution into automated, optimized systems, aligning local efforts with broader marketing goals for sustained student growth.

Head, Marketing/Credit

Fidelity Bank Plc

Dec 2006 - Sep 2011 (4 years 10 months)

Head of Marketing/Credit at Fidelity Bank Plc oversees campaigns for credit products, customer acquisition, and performance tracking, where tools like ClickUp and Jira streamline marketing workflows and align with banking operations.

Chemical Engineer

National Youth Service Corps

Nov 2005 - Nov 2006 (1 year 1 month)

As a Chemical Engineer, I was responsible for designing and optimizing chemical processes, ensuring compliance with safety and environmental regulations. I conducted experiments and analyzed data to improve production efficiency and product quality. Additionally, I utilized Microsoft 365, particularly Excel, for essential calculations such as mass and energy balances, pump sizing, and preliminary estimates for heat exchanger design. This included building detailed spreadsheets for data logging from pilot plants and production facilities, which enhanced our ability to track utility consumption and streamline operations.

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