Customer Service Representative
Zenith Bank Plc
May 2016 - Mar 2018 (1 year 11 months)
• Maintained strict confdentiality and accuracy in handling sensitive customer data and fnancial records. • Resolved customer inquiries and complaints and account issues efciently across phone, email, and in-branch channels, resulting in improved customer retention and positive feedback. • Advised customers on available banking products and services, proactively identifying opportunities to cross-sell and upsell, contributing to a 20% increase in product uptake. • Helped reduce app-related complaint resolution time by 25%, boosting customer satisfaction. • Delivered prompt, courteous service to customers in-person, by phone, and via email, with accurate information, consistently achieving high satisfaction ratings.
