Chaneka Miller Reid

C

Credit Sales Consultant

Credit Joy LLC

Jan 2025 - Current (7 months)

• Inbound and Outbound call handling for potential and existing clients • Providing Comprehensive information about credit repair services and its benefits • Achieving daily, weekly and monthly sales targets. • Overcoming objections and maximizing every opportunity to complete a sales transaction

Paralegal

Bill Gordon & Associates

May 2024 - Jan 2025 (9 months)

• Prepared and submitted claims for SSDI and SSI benefits, including gathering medical evidence and supporting documentation. Additionally, this role entails processing outbound calls regarding clients' SSI and SSDI claims, ensuring clear communication and support. Emails are regularly sent to clients and support members concerning the claims handled, utilizing the Practice Master Database to maintain accurate records and streamline the process.

R

Business Associate

Remote Reps (The Testing Company)

Jan 2024 - Mar 2024 (3 months)

• Experience in streamline processes and increasing efficiency • Execute daily sales goals and targets • Entered and updated customer information in tracking database. • Collecting Client Information and maintaining records • Maximize effort on every opportunity to complete a sales transaction

R

Online Sales Representative

Rent to Own Denver

Dec 2023 - May 2024 (6 months)

• Directed customers to online product information resources. • Maintained high dealership standard for quick response times and prompt handling of customer questions. • Maximize effort on every opportunity to complete a sales transaction • Stayed aware of retail trends, customer behaviors and security threats for informed decision making. • Managed incoming internet leads from company website and outside companies. • Entered and updated customer information in tracking database.

I

Team Manager

Ibex Jamaica G Tech Portmore

Oct 2023 - Dec 2023 (3 months)

• Provide daily coaching and development to chat and voice agents. • Provide feedback for attendance to the Workforce Group for all agents. • Perform callouts for agents that are not in the call queue for 3 hours. • Provide weekly side-by-side coaching for chat and voice agents. • Audit and review contacts for both chat and voice agents to ensure they are in line with the company's standards. • Scrub, coach, and upload detractors given by each agent. • Issue callbacks and provide final resolutions to all dissatisfied customers, including providing coupons to customers who have issues with delivery. • Calculate, upload, and transfer agents' and supervisors' hours worked daily in Quartz. • Submit all hours worked to P

I

Team Manager

Ibex Jamaica G Tech Portmore

Oct 2022 - Oct 2023 (1 year 1 month)

• Provide daily coaching and development to voice agents. • Provide feedback for attendance to the Workforce Group for all agents. • Perform callouts for agents that are not in the call queue for 3 hours. • Provide weekly side-by-side coaching for voice agents. • Audit and review contacts for both chat and voice agents to ensure they are in line with the company's standards. • Scrub, coach, and upload detractors given by each agent. • Issue callbacks and provide final resolutions to all dissatisfied customers. • Calculate, upload, and transfer agents' and supervisors' hours worked daily in Quartz. • Submit all hours worked to Payroll for agents and supervisors biweekly. • Submit meal allowance to Payroll for agen

I

Dart Escalation Associate

Ibex Jamaica (Amazon Campaign)

Jul 2022 - Sep 2022 (3 months)

• Provide feedback to all customer queries as the last point of contact. • Provide solutions for all escalated contacts for both chat and voice interactions. • Provide resolution to all agents' and customer issues. • Process customer refunds in accordance with the company's policies and procedures. • Provide prompt and accurate assistance while identifying opportunities for customer retention. • Utilize advanced problem-solving skills to address complex issues effectively. • Additionally, leverage Microsoft Excel for data analysis and presentation, enhancing reporting accuracy and operational efficiency in a supervisory capacity.

I

Quality Analyst

Ibex Jamaica ( Amazon Campaign)

Sep 2019 - Jul 2022 (2 years 11 months)

• Review and audit voice contacts to recover and coach areas of opportunities. • Audit & scrub voice contacts to uncover fraudulent activities that are in violation of the company's law and improve agent performance. • Provide feedback on reviewed customer interactions during calibration meetings with clients. • Grade call quality based on client standards, ensuring adherence to established guidelines. • Utilize email support for task management and feedback communication, ensuring efficient information flow and summarization of findings. • Leverage databases to audit and review calls effectively, facilitating the escalation of any identified violations to maintain compliance and enhance overall quality assurance processes.

V

Sales Shepherd/Sales Supervisor

VXI Global Kingston

Mar 2018 - May 2019 (1 year 3 months)

• ◦ Monitoring agent performance, directing and leading the sales team to achieve Sales objectives, ensure Sale completion, • Reporting & Information updates. • Formulating and submitting payroll information for sales incentives for (Agents, Sales Supervisors & Team Manager) ◦ • Drove 20% Sales Increase by implementing effective sales techniques in regard to selling AT & T Mobile Services and ensuring KPI's are met. (60-143 Agents) • Training, Conducting Accountability, Coaching and Up skilling/Skill Transfer Sessions with Agents to be more efficient in executing daily task • Providing information and updates to Top management on weekly Overseas Client Sales & Customer Service Conference Calls to increase sales profitability and i

V

Quality Analyst Dept (AT&T)

VXI Global

Nov 2017 - Mar 2018 (5 months)

• Providing information and updates to Top management on a weekly basis to Overseas Client, Sales & Customer Service Conference Calls along with Auditing. • Worked closely with development team to understand products and create testing strategies. • Planned and executed quality projects for customer-facing and back-end applications. • Followed test cases to produce consistent and reliable testing results.

V

Sales Verification Agent (AT&T)

VXI Global

Aug 2017 - Nov 2017 (4 months)

• Reviewed quality standards and performance regularly to keep sales strategies aligned with successful approaches. • Communicated professionally with clients and administrative staff to deliver the highest level of service in every interaction.

V

Outbound Account Associate

Vxi Jamaica Ltd Kingston

May 2017 - Aug 2017 (4 months)

• Remained calm and composed during stressful and difficult situations, helping to diffuse challenging conversations. • Resolved customer complaints promptly using appropriate company solutions. • Adjusted sales scripts to better target customer needs and interests. • Obtained customer information and entered orders into computers. • Participated in telemarketing and sales training to learn about new techniques and tactics. • Explained products, services and pricing and answered customer questions. • Handled customer objections and questions with calmness and detailed explanations. • Handled warm calls from interested individuals, quickly turning interest to sales.

A

Sales Executive

Active Home Centre Ltd

Mar 2015 - May 2017 (2 years 3 months)

• Negotiated and closed major deals with key accounts to generate revenue. • Developed sales leaders to implement and execute strategic initiatives, manage key accounts and close deals. • Built and maintained strong relationships with key clients, increasing repeat business and referrals. • Established trust with customers throughout sales process to build ongoing rapport. • Leveraged CRM system to optimize daily schedule, prioritize tasks, and store key prospect information. • Used appropriate interpersonal styles and communication methods to gain acceptance of products, services, or ideas from prospects and clients. • Maintained knowledge of current sales and promotions. • Notified customers of new products, prices and special off

U

Sales & Marketing Representative & Relief Cashier

Unicomer Jamaica Ltd, Lucky Dollar Furniture, Appliance Store Central Plaza

Feb 2011 - Feb 2015 (4 years 1 month)

• Developed written and oral activity reports to identify quality issues and recommended solutions for improvement. • Generated reports detailing sales performance and strategies. • Resolved escalated service issues for clients and advisors. • Maintain Inventory • Processing Hire Purchase applications and using personal documents and information to perform credit checks ensuring eligibility for product mentioned in contractual agreement. • Interviewing Customers to ensure the criteria for hire purchase are met • Prospect for new clients to enlarge new customer base • Conduct payment procedures

W

Tele Sales Representative

Wilman Sales Company Ltd Kings,

Mar 2006 - Apr 2007 (1 year 2 months)

• Explained products and answered questions to encourage customers to complete purchases. • Used persuasive communication skills to market products and services. • Cold called prospects to generate and qualify high volume of leads. • Documented customer phone numbers, address details and order information in computer system. • Increased revenue stream by meeting cold calling goals and upselling new products. • Followed up with prospects to enhance sales team success. • Created strong client relationships by providing timely responses to information requests. • Convinced prospects to accept follow-ups and set up timely appointments for in-person sales.

Chaneka Miller Reid

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