Cesiah Esther Galan Project Manager

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Executive Assistant to the Chief Executive Officer

Branchfood

Apr 2023 - Aug 2023 (5 months)

• HubSpot Database Management: • Entered customer data, tracked leads, interactions, and relationships for enhanced sales opportunities. • Conducted research, analyzed data, and prepared detailed reports and documents. • Managed full database administration, ensuring accurate and organized information. • Marketing and Communication: • Crafted engaging email copy for effective marketing communication. • Created and managed templates to optimize marketing efforts. • Executive Support: • Organized meetings and events for senior management, handling logistics and calendar updates. • Compiled comprehensive meeting agendas and preparatory materials. • Executed special projects in response to executive team and board member needs. • Con

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Project Manager

Made Simpler

Dec 2022 - Feb 2023 (3 months)

• Oversaw project monitoring, expenses, and accurate forecasting, ensuring projects remained on track and within budget. • Orchestrated productive meetings with internal teams, consultants, and contractors to facilitate effective communication and collaboration. • Defined team roles and objectives, aligning with specific goals to enhance team performance and project outcomes. • Adapted project plans efficiently to align with organizational objectives, demonstrating flexibility and strategic thinking. • Led field analysis with a focus on technology companies, providing insights that informed project direction and decision-making. • Created, deployed, and analyzed email marketing campaigns using HubSpot, enhancing outreach and engag

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Executive Administrative Assistant/Project Manager

Philanthropy in Phocus

Jun 2021 - Sep 2023 (2 years 4 months)

Digital Content Creator & Social Media Manager • Create engaging content for various social media platforms, effectively driving brand visibility and engagement. • Develop innovative digital campaigns that contribute to increased brand exposure and revenue generation. • Direct and execute strategic social media and digital marketing initiatives to enhance brand identity and revenue-focused activities. • Hootsuite for streamlined social media automation. Executive Assistant • Manage director's schedule, organize meetings, and prepare agendas and materials, ensuring efficient operations. • Facilitate successful board meetings by coordinating agendas and distributing support materials in advance. • Demonstrate exceptional discretion in

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Assistant Property Manager

HomeShield Property Management

Jul 2020 - May 2021 (11 months)

Tenant Communication and Conflict Resolution: • Explained policies and enforced rules to tenants. • Addressed and promptly resolved complaints, concerns, and service requirements.

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Assistant Real Estate Manager

San Diego Real Estate

Jul 2020 - May 2021 (11 months)

Social Media Management: • Fully created and managed 6+ social media platforms. • Utilized Hootsuite for streamlined social media automation. Real Estate Market Analysis: • Tracked leasing activity, competitor actions, and regional developments. • Developed and nurtured relationships with brokers and landlords in key markets. Lease Management and Negotiations: • Communicated with landlords and property managers, addressing critical lease-related notices. • Partnered with brokers, consultants, and landlords to facilitate smooth negotiations. • Drafted leasing agreements, coordinated deals, and managed internal processes. Operational Oversight: • Managed day-to-day interactions with tenants, subcontractors, and property management. •

Sales Expert

The Office Gurus

Oct 2018 - Jun 2020 (1 year 9 months)

Outbound Sales Calls: • Conducted outbound calls to leads, effectively presenting energy products using scripts. • Overcame objections, addressed concerns, and successfully closed sales. • Utilized a combination of prepared statements and sales expertise to engage potential customers. Sales Performance and Conversion: • Achieved a high conversion rate of 300 callers daily to scheduled appointments, renewals, or new customers. Data Management and Documentation: • Recorded and managed customer information meticulously in the database.

Recruiter Analyst

The Office Gurus

Mar 2017 - Oct 2018 (1 year 8 months)

Candidate Sourcing and Screening: • Sourced and qualified candidates through screening interviews. • Reviewed applications and matched candidates with job requirements. • Utilized computer databases, advertisements, and referrals to identify qualified candidates. Recruitment Strategy and Analysis: • Developed and implemented effective recruitment strategies. • Analyzed employment data and generated informative reports. Applicant Communication and Onboarding: • Informed candidates about roles, compensation, and benefits. • Conducted new employee orientations and communicated job responsibilities. Compliance and Employee Management: • Stayed updated on equal employment opportunity and affirmative action guidelines. • Conducted exit i

Executive Teacher

Academia Europea

Sep 2015 - Mar 2017 (1 year 7 months)

Language Instruction: • Taught English and Spanish, covering basic to advanced levels. • Instructed diverse age groups, from toddlers (3 yrs. old) to seniors (65 yrs. old). Corporate Language Training: • Conducted company classes for groups ranging from 5 to 20 individuals. • Provided semi-private and private classes to high-ranking executives from various institutions. Event Management: • Orchestrated annual company events at a national scale.

General Customer Service Manager

Sprint

Apr 2012 - Aug 2014 (2 years 5 months)

Performance Improvement and Quality Control: • Documented performance, safety, and customer service needs, enhancing operational efficiency. • Upheld quality control policies, increasing customer satisfaction. Customer Service and Issue Resolution: • Established positive relationships with customers, managers, and team members to maintain a successful work environment. • Assisted staff in resolving complex customer issues with targeted solutions. • Provided exceptional support to team leaders, addressing concerns, and developing solutions for new and existing customers. Account Management and Training: • Managed key performance indicators (KPIs) for the account. • Created, developed, and delivered training programs to keep agents upd

Quality Associate

Dell

Jan 2011 - Mar 2012 (1 year 3 months)

Quality Assurance Oversight: • Monitored employees' adherence to QA procedures, addressing non compliance. • Collaborated with management to devise plans for resolving significant quality issues. Customer Satisfaction and QA Practices: • Ensured positive customer experiences through effective quality assurance measures. • Contributed to business growth by confirming customer satisfaction with service and quality. Performance Analysis and Training: • Identified performance trends through gap analysis, contributing to learning solutions and support. • Created, developed, and delivered leadership, sales, and soft skills training programs.

Resolution Specialist

Dell

Sep 2009 - Jan 2011 (1 year 5 months)

Customer Relations: • Conducted customer negotiations, ensuring equitable resolutions. • Explained new products and services to customers effectively. • Addressed up to 125 daily customer inquiries. Communication and Call Management: • Managed incoming calls via multi-line telephone system. • Researched, compiled, and analyzed data to inform decision-making. Event Planning: • Orchestrated office events and functions, including invitations.

Cesiah Esther Galan

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