Cesar Vasquez

P

Customer Support Agent

Paricus LL Freelance BPO.

May 2024 - Nov 2024 (7 months)

• Customer Assistance: Provide timely and effective support to customers regarding their telephone services, including billing inquiries, service disruptions, and technical issues. • Troubleshooting: Diagnose and resolve customer problems related to phone services, equipment, and connectivity issues. • Product Knowledge: Stay updated on the company's products, services, and promotions to offer accurate information and recommendations to customers. • Documentation: Maintain accurate records of customer interactions, issues, and resolutions in the company's CRM system. • Customer Retention: Identify opportunities to enhance customer satisfaction and retention through effective communication and problem-solving skills.

C

Technical Support Agent

Concentrix, Microsoft support for Xbox.

Nov 2023 - Apr 2024 (6 months)

• Diagnosed and resolved hardware and software problems related to computers, peripherals, network connectivity, and software applications. • Escalated complex technical issues to appropriate internal teams or third-party vendors for further investigation and resolution, ensuring swift problem resolution and minimal disruption to operations. • Documented and maintained detailed records of customer interactions, technical solutions provided, and troubleshooting steps taken, facilitating knowledge sharing and continuous improvement. • Collaborated with cross-functional teams, including engineering, product development, and quality assurance, to identify root causes of recurring issues and implement proactive solutions. • Particip

Technical Support Agent

Concentrix

Nov 2023 - Apr 2024 (6 months)

Provided technical assistance and troubleshooting support to customers via phone, email, and remote desktop tools, ensuring timely resolution of issues and optimal user experience. Diagnosed and resolved hardware and software problems related to computers, peripherals, network connectivity, and software applications. Escalated complex technical issues to appropriate internal teams or third-party vendors for further investigation and resolution, ensuring swift problem resolution and minimal disruption to operations. Documented and maintained detailed records of customer interactions, technical solutions provided, and troubleshooting steps taken, facilitating knowledge sharing and continuous improvement. Collaborated with cross-functional tea

Great health works

Great HealthWorks

May 2023 - Dec 2023 (8 months)

D

Costumer Service Representative

DoorDash ( Teleperformance)

Mar 2022 - Sep 2023 (1 year 7 months)

• Handled a high volume of incoming customer calls, addressing inquiries, resolving issues, and processing orders in a timely and professional manner.

Costumer Service Representative

DoorDash

Mar 2022 - Sep 2023 (1 year 7 months)

Handled a high volume of incoming customer calls, addressing inquiries, resolving issues, and processing orders in a timely and professional manner. Utilized active listening skills to understand customer needs and concerns, providing personalized solutions and recommendations to meet their requirements. Consistently met or exceeded performance targets, including call handling times, resolution rates, and customer satisfaction scores. Assisted with training new team members, sharing best practices and providing mentorship to support their professional development. Collaborated with internal teams to implement process improvements and enhance the overall customer experience. Recognized for exceptional performance with multiple awards for out

T

Chat Support Specialist

THE CONQUEROR,

Apr 2021 - Sep 2023 (2 years 6 months)

• Addressed inquiries from both new and long-term customers using chat tools like Intercom, ensuring a timely and precise resolution. • Helped on tracking and providing up-to-date information related to customers' expected orders. • Directed unresolved customer complaints regarding order delays or lost orders to the appropriate department responsible for reshipment, facilitating thorough investigation and resolution. • Presented existing and prospective customers with valuable service or product information to aid in decision-making. • Performed troubleshooting tasks when needed, escalating technical issues as necessary. Processed and facilitated refunds requested by customers through Woocommerce platform.

T

Chat Support Specialist

The Conqueror Challenges

Apr 2021 - Sep 2023 (2 years 6 months)

Addressed inquiries from both new and long-term customers using chat tools like Intercom, ensuring a timely and precise resolution. Helped on tracking and providing up-to-date information related to customers' expected orders. Directed unresolved customer complaints regarding order delays or lost orders to the appropriate department responsible for reshipment, facilitating thorough investigation and resolution. Presented existing and prospective customers with valuable service or product information to aid in decision-making. Performed troubleshooting tasks when needed, escalating technical issues as necessary. Processed and facilitated refunds requested by customers through Woocommerce platform.

Cesar Vasquez

About

Detail

Timeline

Résumé