César Torres Caicedo

César Torres Caicedo

About

Detail

Gerente de producto
Departamento del Valle del Cauca, Colombia
Contact César regarding: 
work
Full-time jobs
Starting at USD15/hour
Flexible work
Starting at USD15/hour

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Hay Credito
    Customer Service Al / Remote Call Center Agent
    Hay Credito
    Jan 2025 - Current (1 year 6 months)
    • Provided comprehensive customer service focusing on effective requirement solving and proper information management. • Updated and controlled internal system data, ensuring precision and consistency. • Followed up on internal requests and coordinated their resolution, maintaining clear and professional communication to strengthen client relationships and contribute to customer loyalty. • Attended and resolved customer inquiries and complaints efficiently and courteously. • Provided precise information about company services. • Ensured quality of customer service within the company, leveraging skills in outbound calls to identify and engage potential customers, thereby enhancing customer loyalty. Additionally, utilized cold calli
  • F
    Customer Service Al / Remote Call Center Agent
    First claim
    Jan 2024 - Jan 2025 (1 year 1 month)
    - Acted as an intermediary between the client (policyholder) and the insurance company to manage claim payments for losses covered by any calamity included in the insurance policy. - Provided exceptional customer service and support, ensuring that clients were informed and satisfied throughout the claims process. - Conducted outbound calls to follow up on claims and address any client inquiries, fostering strong relationships and trust. - Additionally, leveraged business outreach skills to effectively represent the firm as a competent entity, demonstrating our capability to advocate for clients and market our services effectively within the insurance landscape.
  • I
    Quality Control Agent
    Insurance at your need
    Jan 2024 - Dec 2024 (1 year)
    • Supervised the quality of customer service provided by the company's agents, ensuring adherence to established standards and protocols. • Detected and reported any deviation or defect identified during the quality control process, contributing to continuous improvement initiatives. • Trained personnel in applicable quality control practices and regulations, fostering a culture of excellence within the team. Additionally, leveraged experience in managing a high volume of outbound calls to enhance the quality control process, as this knowledge allowed me to provide credible and actionable feedback to the team, reinforcing best practices in customer interactions.