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Customer service representative

First Brands Group

Dec 2023 - Current (1 year 8 months)

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Virtual Remote Interpreter

AMN Healthcare, Remote

Jun 2022 - Aug 2023 (1 year 3 months)

As a Virtual Remote Interpreter, I provided high-quality interpretation services across various platforms, ensuring clear communication between parties in different languages. I effectively managed multiple calls simultaneously, demonstrating strong multitasking abilities and attention to detail. Additionally, I utilized VoIP technology to facilitate seamless communication, ensuring that all calls were conducted with clarity and efficiency, which enhanced the overall interpretation experience for clients. Furthermore, I recognized that analysis is essential for interpretation, as it allows for a deeper understanding of context and nuances in conversations, ultimately improving the accuracy and effectiveness of my services.

Dispute Resolution Lead

Honeywell

Nov 2020 - May 2022 (1 year 7 months)

As the Dispute Resolution Lead, I was responsible for overseeing the resolution of customer disputes, ensuring timely and effective communication to enhance customer satisfaction. I led a team of specialists, providing guidance and support in complex cases while implementing best practices for dispute resolution. Additionally, I utilized messaging apps, specifically Salesforce, to keep customers informed about their ticket status, which improved transparency and fostered trust throughout the resolution process. My role also involved business development aspects, as our team was the first to resolve customer short payments on their invoices, establishing standards that were adopted by all other business units in the company. Furthermore, I l

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Customer Experience Representative

Honeywell, SLP

Feb 2017 - Nov 2020 (3 years 10 months)

As a Customer Experience Representative, I was dedicated to enhancing customer satisfaction by addressing inquiries and resolving issues promptly. I collaborated with cross-functional teams to streamline processes and improve service delivery. Additionally, I contributed to business development efforts by being part of the trainers team for Project Sun, where we successfully migrated all customer experience activities from the US and Canada to Mexico, ensuring a smooth transition and maintaining high service standards throughout the process. Furthermore, I utilized my knowledge of UPS (Uninterruptible Power Supply) systems to ensure reliable power during remote work, which was essential for maintaining uninterrupted service and support for

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Project manager

Cotocsa

Aug 2010 - Jul 2013 (3 years)

In charge of several survey and engineering projects across different states with crews from 6 to 20 workers

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Customer Service Associate

Radio Shack

Aug 2008 - Sep 2010 (2 years 2 months)

As a Customer Service Associate, I was responsible for providing exceptional support to customers, addressing inquiries, and resolving issues efficiently to enhance customer satisfaction. I utilized various communication channels to ensure timely responses and maintained detailed records of customer interactions. Additionally, I employed Google Workspace daily to streamline communication and collaboration with team members, which improved our overall service delivery and response times. While my primary focus was on customer service, I recognized the importance of sales optimization in enhancing customer experiences, as effective service can lead to increased sales opportunities. Furthermore, I understood that tools like Calendly could faci

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cesar's behavioral traits
cesar's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.