Cedric muyuka

G

CUSTOMER SERVICE AGENT

GLOVO DELIVERY FOOD APP KENYA

Jun 2019 - Jan 2021 (1 year 8 months)

• Answering incoming queries from customers • Identifying issues and provide solutions • Ensuring high level of customer satisfaction • Recording data in the CRM system • Providing ad-hoc support • Being a team player and participate in the success of the team and project • Maintain a clean and organized workspace so that customers can easily locate a product

s

Order management

slaytea

Mar 2019 - Mar 2020 (1 year 1 month)

Explore my experience and skills in customer support integrated with social media marketing strategies. Learn how I effectively manage customer interactions while leveraging social platforms to enhance brand engagement and customer satisfaction.

S

CLIENT ONBOARDING & CUSTOMER SUPPORT

SWIVL TRANSIT APP

Jan 2018 - Jan 2019 (1 year 1 month)

• Processes client's requests related to system set up including signatories' updates and documentation. • Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes. • Provides response to client and internal inquiries. • Prepares documentation for drivers. • Documents operation procedure updates. • Processes clients' instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to). Verification and authorization of data entered in the systems. Ensures all queries are dealt with in an efficient and timely manner. Escalates urgent / risk issues through the appropriate escalation channels. • Performs other crucial tasks in

A

CUSTOMER SERVICE

Airtel International LLP, Airtel Kenya Limited

Jun 2017 - Jul 2018 (1 year 2 months)

Cedric muyuka

About

Detail

Contact Cedric regarding:

Timeline

Résumé

Languages:

Cedric's behavioral traits
Cedric's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.