
Felipe Ceballos
Felipe Ceballos new_releases
About
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Project Program Manager
Tijuana, Baja California, Mexico
Results-Driven Program & Project Manager | Multi-Industry Expertise | Agile, SaaS, ERP, Fintech, CCaaS, Supply Chain, Digital Transformation
With 9+ years of experience leading high-impact programs, accounts and projects, I specialize in driving business transformation, optimizing operations, and delivering scalable solutions across supply chain, SaaS, fintech, ERP, e-commerce, CCaaS, healthcare, manufacturing, IT services, telecommunications, and financial services.
• Project & Program Leadership – Successfully led global, cross-functional teams, overseeing budgets, resources, timelines, and risk management to ensure seamless project execution.
• Agile, Scrum & SAFe Expertise – Experienced in Scrum, Kanban, and SAFe, guiding teams through Agile best practices, backlog refinement, sprint planning, and scaled initiatives to improve efficiency and time-to-market.
• ERP, SaaS & IT Solutions – Managed large-scale implementations of Oracle Cloud ERP, SAP, Microsoft Dynamics, Autodesk Fusion, and NetSuite, ensuring seamless system integration and process automation.
• Supply Chain & Logistics Optimization – Improved forecasting, inventory control, procurement, and vendor management, leveraging AI-driven analytics and automation to optimize global operations.
• Fintech & Payment Systems – Led fintech initiatives in digital banking, PCI DSS compliance, KYC/AML, fraud prevention, and payment gateway integration, enhancing financial transaction security and efficiency.
• Cybersecurity & Compliance – Ensured GDPR, HIPAA, ISO 27001, and SOC 2 compliance, mitigating risks and strengthening cybersecurity frameworks.
• Cloud, DevOps & AI-Driven Solutions – Led cloud migrations (AWS, Azure, GCP), CI/CD automation, Kubernetes/Docker deployments, and AI-powered analytics, enhancing operational agility and data-driven decision-making.
• E-commerce & Digital Transformation – Managed Shopify, Magento, and WooCommerce projects, driving marketplace integrations, omnichannel strategies, and AI-powered customer experience enhancements.
• CCaaS, Contact Center & Customer Experience – Delivered CCaaS solutions for telecom, healthcare, and retail, improving IVR automation, ACD routing, omnichannel customer support, and workforce management.
I am passionate about solving complex challenges, fostering innovation, and driving results. Let’s connect and explore opportunities!
Contact Felipe regarding:
Flexible work
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