Catherine Rico

Catherine Rico

About

Detail

Psychology | Healthcare Executive Assistant | Training & Development | Workflow Support | Recruiting
Antioquia, Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • BruntWork
    HEALTHCARE EXECUTIVE ASSISTANT
    BruntWork
    Jan 2024 - Current (2 years 4 months)
    • Provided high-level administrative support to three medical providers, including the clinic's CEO, ensuring seamless coordination of schedules. • Assisted with case management and patient support, maintaining consistent communication through several communication channels.
  • Teleperformance
    HR TRAINING & DEVELOPMENT MANAGER JR.
    Teleperformance
    Aug 2022 - Mar 2023 (8 months)
    • Managed all logistical tasks necessary to ensure that training sessions were carried out smoothly and promptly. • Conducted training needs assessments to identify gaps in the language skills of agents and staff members and developed appropriate training programs to address said gaps. Additionally, utilized Microsoft Excel to store and manage training databases, ensuring accurate tracking of participant progress and program effectiveness, which enhanced overall training coordination and administrative functions.
  • Teleperformance
    TRAINING COORDINATOR
    Teleperformance
    Oct 2020 - Aug 2022 (1 year 11 months)
    • Monitored the trainers' performance and training abilities, developing their soft and technical skills through live observations and coaching sessions. • Closely monitored the campaign's KPIs and created improvement strategies for areas of opportunity. Additionally, utilized Microsoft Excel to manage and organize all training databases, ensuring efficient tracking and reporting of training metrics, which supported data-driven decision-making in enhancing training programs.
  • Teleperformance
    INTERPRETATION TRAINER
    Teleperformance
    Jul 2019 - Oct 2020 (1 year 4 months)
    • Assist trainees in sorting out challenging situations during their transition to operations.
  • Teleperformance
    ENG/SPA INTERPRETER
    Teleperformance
    Nov 2018 - Jun 2019 (8 months)
    • Facilitate communication between Spanish-speaking patients and English speaking professionals, by providing consecutive interpretation services during insurance and health-related calls
Education verified_user 0% verified
  • Teleperformance
    Consecutive Interpreter Certification
    Teleperformance
    Sep 2018 - Nov 2018 (3 months)
  • Universidad CES
    Psychologist
    Universidad CES
    Jan 2012 - Jan 2016 (4 years 1 month)