Catalina Nino

Catalina Nino  new_releases

About

Detail

Project & Operations Specialist | Startup Environments | AMAC / LATAM | Remote-first | Cross-Cultural Collaboration
Colombia

Contact Catalina regarding: 
work
Full-time jobs
Starting at USD3k/month

Timeline


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Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Welcome Pickups
    Americas' Live Operations Specialist public Remote experience
    Welcome Pickups
    Jan 2024 - Jul 2025 (1 year 7 months)
    Key Achievements: - Standardized note-taking on transfer cases, improving consistency and usability across the team. - Built internal dashboards in Power BI to monitor worked cases, cancellations, opportunity costs, and YoY performance. - Contributed to a 29% YoY reduction in missed cancellations, driven by extended timezone coverage. - Achieved a 76% save rate (6,829 cases), meeting 95% of the performance target set in line with the team’s global goal. - Maintained the lowest average modification cost per saved case (€3.56 vs €5.19 team avg). Main tasks: - Monitor live operations and assign scheduled transfers to drivers; communicate with drivers and destination communities to ensure smooth execution. - Share operational insights with C
  • Kiwibot
    Operations Coordinator
    Kiwibot
    Sep 2022 - Dec 2022 (4 months)
    - Carried out daily delivery operations by preparing and supervising the robot fleet, ensuring service continuity and solving real-time incidents. - Supported the launch of local marketing and growth campaigns in collaboration with the central team. - Delivered on-campus engagement activities to boost student participation and increase order volume. - Acted as the on-site point of contact for stakeholders, including university staff and Kiwibot's internal teams.
  • Diligent
    Research Analyst/Editor (IC) public Remote experience
    Diligent
    Mar 2022 - Jul 2024 (2 years 5 months)
    - Conducted and edited 200+ open-source due diligence reports across the Americas, analyzing third-party partners, vendors, and distributors for potential legal, financial, and compliance risks. - Focused on anti-bribery and anti-corruption frameworks, supporting global clients in making informed onboarding and monitoring decisions.
  • e
    Research Consultant public Remote experience
    ethiXbase
    Jun 2021 - Feb 2022 (9 months)
    - Conducted open-source due diligence on over 200 third-party partners and vendors across the Americas. - Identified potential reputational, financial, and compliance risks in line with Anti-Bribery and Anti-Corruption regulations. - Delivered detailed risk assessment reports to support clients’ compliance and onboarding processes.
  • S
    Research Analyst - Independent Contractor public Remote experience
    Steele CIS
    Nov 2020 - Jun 2021 (8 months)
    Over 100 open-source reports and investigations in compliance with Anti-Bribery and Anti-Corruption statutes in the Americas to identify potential risks involving corruption, bribery, legal, and financial issues for client's third-party partners, vendors, and distributors.
  • Scotiabank
    Enhanced Due Diligence Analyst
    Scotiabank
    Mar 2019 - Feb 2021 (2 years)
    - Performed over 400 Enhanced Due Diligence investigations to assess potential money laundering, sanctions, and PEP-related risks in Canadian Small Business and Retail sectors. - Leveraged business intelligence tools and sector-specific research to build risk profiles aligned with internal KYC policies and Canadian compliance standards. - Collaborated with AML and compliance teams to ensure robust onboarding decisions and timely monitoring.
  • Scotiabank
    Customer Service Officer
    Scotiabank
    Mar 2018 - Feb 2019 (1 year)
    - Delivered frontline customer support to Canadian clients, resolving inquiries related to accounts, transactions, and digital banking. - Managed case tracking for accurate resolution and client follow-up. - Strengthened communication and problem-solving skills in a high-volume, regulated, bilingual environment.
  • AIESEC en Colombia
    National Senior Project Coordinator
    AIESEC en Colombia
    Dec 2014 - Jan 2016 (1 year 2 months)
    - Led the standardization of legal and immigration procedures to relocate over 520 international interns and trainees throughout Colombia as part of a public education initiative sponsored by Bogotá’s Education Department. - Acted as the liaison between AIESEC and national authorities, including Migración Colombia and the Ministry of Foreign Affairs, ensuring visa compliance and process efficiency. - Supported the successful integration of international participants by enabling smoother administrative onboarding and institutional coordination.
  • AIESEC en Colombia
    National Trainee Service Coordinator
    AIESEC en Colombia
    Aug 2014 - Jan 2015 (6 months)
    - Coordinated the relocation and onboarding of incoming executive trainees from national accounts, including SABMiller, Deloitte, and GlaxoSmithKline. - Led the implementation of a Net Promoter Score (NPS) survey to assess trainee satisfaction, achieving a satisfaction rate above 80%.
  • E
    Customer Relationship Manager public Remote experience
    EZ Interactive Corp
    Oct 2012 - Apr 2013 (7 months)
    - Managed customer communications, tracking and following up on inquiries related to placed and delivered orders. - Ensured timely resolution and maintained a positive customer experience in a fast-paced retail environment.
  • Utadeo
    Research Assistant
    Utadeo
    Jun 2011 - Jul 2012 (1 year 2 months)
    - Assembled and edited content for two academic courses on the Moodle platform. - Conducted data searches, summarized and analyzed academic literature, and prepared reports to support faculty research and course development.
Education verified_user 0% verified
  • Universidad de Buenos Aires
    Master's in Project Management public Remote experience
    Universidad de Buenos Aires
    Mar 2025 - Current (1 year 6 months)
  • Utadeo
    Bachelor's in International Trade
    Utadeo
    Aug 2009 - Oct 2012 (3 years 3 months)