Catalina Luna
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Customer success specialist
Bogotá, Bogota, Colombia
Contact Catalina regarding:
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Full-time jobs
Starting at
USD936/month
Timeline
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Résumé
Jobs
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50% verified
- TCustomer Service Specialist/Floor support verified_user Verified experienceTTEC – Verizon Campaign,Aug 2023 - Apr 2025 (1 year 9 months)Provided exceptional customer service and technical support to Verizon clients, specializing in issue resolution, billing inquiries, and service troubleshooting. Consistently ranked as a top performer and sales contributor, exceeding monthly targets and KPIs. Demonstrated strong problem-solving skills by efficiently handling escalations and resolving complex customer concerns through detailed ticketing systems. Also served as floor support, assisting peers with real-time solutions, sharing best practices.
- TCustomer Service SpecialistTDCX,Jan 2023 - May 2023 (5 months)• Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.- Promoted and sold protection programs on every call, consistently meeting sales targets.
- ASales crm verified_user Verified experienceAmorada bogotaJan 2021 - May 2023 (2 years 5 months)Managed and optimized customer data using HubSpot CRM, ensuring clean segmentation for targeted marketing efforts. Created and automated email marketing workflows, resulting in a 20% increase in lead engagement. Collaborated with sales and customer support teams to improve lead handoff and customer retention using HubSpot pipeline tools. Analyzed campaign performance metrics and provided actionable insights to improve conversion rates. Trained team members on HubSpot best practices, including contact management, email automation, and reporting.
- TTechnical Customer Service SpecialistTeleperformance – Enigma Campaign,Jan 2020 - Jan 2021 (1 year 1 month)• Delivered outstanding customer service by providing high-level technical support to Apple users, focusing on one time resolution for each interaction.- Utilized advanced troubleshooting techniques to resolve complex technical issues while maintaining a positive customer experience.- Ensured all technical inquiries were addressed effectively, contributing to high customer satisfaction and issue resolution rates.
Education
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0% verified
Profesional in arts Digital CommunicationUniversidad de PalermoJan 2015 - Dec 2020 (6 years)