Carolina Gomez

Carolina Gomez

About

Detail

Medellín, Antioquia, Colombia

Contact Carolina regarding: 
work
Full-time jobs
Starting at USD10/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • J
    Office Administrator|September
    Jerome Alexander Cosmetics
    Jan 2024 - Feb 2025 (1 year 2 months)
    • Operational Strategy ◦ Implemented strategic policies that streamlined workflows and reduced operational costs by 20%. ◦ Designed data-driven systems to monitor productivity and improve operational transparency.
  • Okendo
    Customer Experience/Onboarding Specialist
    Okendo
    Jul 2023 - Aug 2024 (1 year 2 months)
    • Managed end-to-end onboarding for new merchants within a SaaS environment, ensuring seamless setup and data integrity. • Designed customized onboarding plans aligned with client objectives and business models.
  • F
    Operations Coordinator
    Fr8Hub
    Jul 2021 - Apr 2022 (10 months)
    • Supervised shipment tracking and dispatch operations across U.S. and Canadian routes.
  • F
    Track & Trace Coordinator
    Fr8Hub
    May 2018 - Jul 2020 (2 years 3 months)
    • Trained and guided coordinators on tracking systems and client communication protocols..
  • AT&T
    Customer Care Agent
    AT&T
    Oct 2016 - Nov 2017 (1 year 2 months)
    • Consistently exceeded satisfaction and retention KPIs through empathetic communication.
  • G
    Community Manager & Sales Representative
    GD Cuidarte
    Jan 2014 - Oct 2016 (2 years 10 months)
    • Exceeded sales goals through consultative service and consistent follow-up with clients.
Education verified_user 0% verified
  • S
    Scrum Foundation Professional Certificate
    Jan 2024 - Jan 2025 (1 year 1 month)
  • Coursera
    Project Management Fundamentals
    Coursera
    Jun 2023 - Jan 2024 (8 months)
  • U
    Bachelor in Digital Marketing
    Universidad de Asturias (España)
    Jan 2023 - Current (3 years 7 months)
  • HubSpot Academy
    Customer Success Management
    HubSpot Academy
    Jan 2023 - Jan 2024 (1 year 1 month)
  • S
    Lean Six Sigma Yellow Belt
    SGS Academy
    Feb 2022 - May 2023 (1 year 4 months)
  • Servicio Nacional de Aprendizaje (SENA)
    Event Logistics Certification
    Servicio Nacional de Aprendizaje (SENA)
    Jan 2014 - Jan 2015 (1 year 1 month)