Carmie Loi Gepitulan Customer Service Representative

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Customer Email Specialist

INEVITABLE AGENCY

Mar 2025 - May 2026 (1 year 3 months)

Customer Email Specialist at Inevitable Agency - Assisting customers with orders and inquiries through professional email support, ensuring accurate resolutions and positive experiences.

Csr & Tsr

Audien Hearing

Oct 2024 - Mar 2025 (6 months)

Customer Service and Technical Support Agent specializing in hearing aids. Assist customers with inquiries, provide troubleshooting solutions, and ensure issue resolution to enhance retention and prevent returns.

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Snowball Escalation

Uber & Uber Eats

Sep 2023 - Oct 2024 (1 year 2 months)

Proactively conducts outbound calls to Uber drivers and delivery partners to follow up on background check statuses, address fare discrepancies, and resolve various account-related issues.

Sales & Billing Specialist / Csr

Sutherland Global Services

May 2022 - Aug 2023 (1 year 4 months)

Managed customer accounts, handled service requests, resolved billing issues, and ensured seamless post-sale support. Promoted and sold DIRECTV and AT&T products to new and existing customers.

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Quality Analyst / Csr

IQOR Davao

Jan 2020 - May 2022 (2 years 5 months)

Evaluating agent and customer interactions across calls, emails, and chats to ensure compliance with Amazon quality standards. Analyzed performance data to identify trends and provide insights for service and operational improvements.

Retention Specialist / Csr / Poc

Awesome OS

Jul 2016 - Jan 2020 (3 years 7 months)

Monitored subscription accounts to resolve billing, service, and product issues, ensuring customer satisfaction. Developed retention strategies to reduce churn for JustFab, FabKids, ShoeDazzle, Fabletics, and Savage X Fenty.

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Retail Specialist / Csr

IQOR Davao

Jan 2015 - Jun 2016 (1 year 6 months)

Processed and managed customer orders with accuracy and efficiency. Handled modifications, cancellations, and identified upsell opportunities to enhance the shopping experience and drive sales.

Carmie Loi Gepitulan

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