Carlos Osuna Site Reliability Engineering | Human-centered AI-fueled

Site Reliability Engineer@Microsoft

Undisclosed

Mar 2023 - Current (3 years 4 months)

Behind Microsoft 365 Cloud there's an army of professionals keeping the lights on for 345 million users 24/7. Using an intense fleet of Kubernetes Clusters divided across regions and corporate silos, we the SREs provide observability and resiliency to this vast network. Working around the clock (and around the globe) we maintain a stable API—which forms the basis for the Microsoft Graph—so both internal and external applications (Teams, Yammer, Excel Online, etc) can be infused with AI, maintain legal compliances during Discoveries and respect privacy mandates like HIPAA, GDPR and sovereign government clouds in the US, Germany, Middle East and China. During 2024, Microsoft’s push for AI and ML forced the team to become AI-first, implementi

Site Reliability Engineer

Vanco

Jan 2021 - Feb 2023 (2 years 2 months)

As a Site Reliability Engineer, I played a crucial role in transforming Vanco's mobile solution, which was initially developed by a team of Acqui-hires from London. Our objective was to streamline the manual processes while integrating the web team that had built the backend. As user engagement increased, I focused on resolving disputes, creating compromises, and automating these solutions to ensure a smooth delivery of the application to the Google Play and Apple App Store, starting from the Beta phase. We selected Visual Studio App Center as our Developer Sandbox, enabling automated delivery from code repositories. Additionally, I leveraged my expertise in stream processing to support the Vanco Payment platform, which required real-time d

SecDevOps Engineer

Emburse

Jul 2020 - Dec 2020 (6 months)

Certify (an Emburse Company) was recently merged with the Emburse Brand and had an independent AWS solution that encompassed Microsoft exclusive Deployment strategies (Visual Studio Team Foundation aka Azure DevOps) and IIS deployments on the Cloud. Our task was to transform this isolation into cooperation, leveraging Emburse shared Authentication and Authorization toolkits based on Azure AD (Entra ID). This implied creating new pipelines and functionalities to aid the development teams to seamless integrate while dealing with conflicts and culture clashes. Project ended when migration was complete.

DevOps Engineer

Unosquare

Jun 2019 - Jun 2020 (1 year 1 month)

DevOps and Site Reliability Engineer

Zego Powered by PayLease

Jun 2019 - Jun 2020 (1 year 1 month)

Help Zego transform from a simple B2B site for lease payments to a modern embedded home automation solution. Our job was to create Runbooks to automate the deployment of code, apps and Alexa Skills. Using Prometheus we were able to add observability to the full solution and better tailor the features to the specific market groups (Home Owners, Construction Architects, City Planners, etc)

DevOps Tech Lead

Moki

Jan 2019 - Jun 2019 (6 months)

As a DevOps Tech Lead, I transformed the hand-operated procedure of building and deploying the Mobile Device Management (MDM) solution into an automated pipeline, enabling multiple developers to contribute and build on the Cloud using CircleCI. This innovation facilitated faster deliveries and quicker patching of reported issues. Additionally, I integrated Elasticsearch to create a comprehensive observability platform, allowing us to query traces and logs through Kibana, which enhanced our monitoring capabilities. The Moki MDM system, which interconnects devices for kiosks and point-of-service terminals, benefited significantly from this integration. Furthermore, I utilized various UNIX systems for Retail, leveraging Nix package management

DevOps and Release Manager

LeadGenius

Aug 2018 - Mar 2019 (8 months)

As a DevOps and Release Manager, I was responsible for the Branching Strategy and Release cadence of the Mechanical Turk application on AWS. Selected features were deployed using Blue and Green deployments, and Load Balancers were configured to direct traffic to the appropriate audience. My role required a high level of observability and traceability for jobs executed independently, which was essential for maintaining operational integrity. The geographical distribution of our services necessitated a multi-region approach, where I oversaw the integration of Apache Kafka and Apache Cassandra for distributed data processing. Additionally, I utilized Elasticsearch to provide an observability platform for our ETL processes. This involved the ca

DevOps Engineer and Cloud Specialist

Espressive

Apr 2018 - Jul 2018 (4 months)

As a DevOps Engineer and Cloud Specialist subcontracted for AIMS International, I was responsible for operating and managing cloud infrastructure (IaaS) utilizing a comprehensive suite of technologies, including EC2, Auto Scaling groups, Minikube, Amazon Machine Images (AMI), Amazon Identity and Access Manager (IAM), Server Roles, ELB, Kubernetes, Route 53, Terraform, Python, Redis, Elastic Search, and New Relic. My role involved provisioning developer sandboxes on the cloud using Minikube-based AMIs and providing essential networking (security groups and network ACLs) and security artifacts (IAM policies, roles, and user identities). Additionally, while Apache Cassandra and Apache Kafka were not my primary focus, I recognized their relevan

Production Control Specialist

Fleetcor

Aug 2017 - Feb 2018 (7 months)

As a Production Control Specialist subcontracted for Hexaware, I was responsible for overseeing and optimizing production workflows to ensure efficiency and compliance within a PCI/DSS environment. I designed and implemented data workflow solutions utilizing Talend Open Studio, which facilitated effective ETL and batch processing across distributed and hybrid cloud/on-premise solutions. Collaborating closely with the Architecture Team, I contributed to the architectural design of systems that enhanced self-healing capabilities and resiliency, ensuring robust infrastructure management. My role also involved understanding and applying principles related to transmission control protocols and load balancing, which, while not my primary focus, s

DevOps Engineer and Architect

Hexaware Technologies

Jul 2017 - Apr 2018 (10 months)

As a DevOps Engineer and Architect, I am dedicated to automating processes, cloudifying infrastructures, and transforming customer experiences through a Delivery Excellence approach. I successfully built the DevOps department from scratch and played a pivotal role in training developers in the DevOps methodology, ensuring the delivery of first-class resources to projects across the board. My expertise extends to architectural design and cloud computing, where I have implemented distributed systems and managed infrastructure effectively. Additionally, I leveraged my knowledge of stream processing to create AWS Kinesis Stream Processing solutions, integrating AWS Glue for efficient ETL processes. This experience with Kinesis Data Streams and

DevOps Delivery Excellence Specialist

Accenture México

Jan 2017 - May 2017 (5 months)

As a DevOps Delivery Excellence Specialist subcontracted for DEINTEC, I played a pivotal role in creating CI/CD tooling for a major fabless chipmaker, supporting several enterprise-wide applications. My responsibilities included developing a continuous deployment toolset, implementing a Jenkins Pipeline with a deployment interface, and writing server SHELL scripts for both CentOS and Ubuntu environments. I also managed a Kubernetes Jenkins slaves cluster and utilized Rancher tooling alongside YAML scripts to streamline operations. My accountability extended to handling Level 3 tickets, resolving web and middleware server issues, and monitoring performance metrics, while ensuring timely server and container software upgrades. In addition to

External Contractor

BSD Enterprise

May 2013 - Dec 2016 (3 years 8 months)

As an External Contractor, I actively developed new business through meticulous attention to detail and a commitment to delivering results. I implemented effective onboarding strategies and maintained follow-up processes, ensuring precise metrics were in place to monitor progress. While technology plays a supportive role, I prioritized human contact and the importance of promise-keeping, recognizing that what isn't measured isn't under control. Additionally, I understood that while architecture is crucial for success, every architect must also possess full-stack development skills to navigate challenges effectively. My experience as an Architecture Expert involved creating several business intelligence systems that utilized Data Warehousing

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DevOps Manager

Blogfacturing

Sep 2012 - Dec 2015 (3 years 4 months)

Solve clients needs regarding Social Media Marketing, using Blogs as the centerpiece for their strategy. We make Companies' Facebook presence more engaging and their interaction more predictable and fun. For individuals we increase their positioning on LinkedIn and make their profile more business-centric and adequate to the needs of companies searching for candidates.

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Architect, Vertical Lead

Xerox Services

Feb 2010 - Mar 2012 (2 years 2 months)

As the Vertical Lead for Integrations, I spearheaded the implementation of DataFeed, Dataloader, Single Sign-On (SSO), and Web Services solutions, ensuring seamless integration across various platforms. My role as a Technical Architect for Learning Management Systems (LMS), Learning Content Management Systems (LCMS), and Human Resources (HR) Solutions involved collaborating with notable clients such as Ernst & Young, Deloitte, Mondelez, Beckman Coulter, and the University of Miami. I utilized my expertise in web services development and architectural design to create robust solutions tailored to client needs. Additionally, I leveraged my knowledge of data warehousing and ETL processes to optimize data management and reporting. In our privat

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Technical Architect

Intellinex

Jan 2009 - Feb 2010 (1 year 2 months)

As a Technical Architect, I evaluated and translated business proposals submitted by customers into technically viable solutions using web-based technologies. I played a key role in the acquisition of Intellinex from Ernst & Young, which allowed us to maintain and expand our Learning Management System (LMS) offerings. Intellinex's LMS solution is a robust, enterprise-class system based on the proven SumTotal® platform, designed as a comprehensive HCM Learning Solution for Fortune 500 companies, both in the U.S. and abroad. In addition to my core responsibilities, I leveraged my expertise in business analysis and architectural design to create custom data workflow solutions for the Business Intelligence components of our Learning Solutions.

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Java Trainer

Kernel Technologies

Oct 2008 - Dec 2008 (3 months)

Trained both outside and inside peers on basic, intermediate and advanced Java skills.

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Web Architect

EBComm SA de CV

Jan 2007 - May 2007 (5 months)

As a Web Architect, I created and integrated the JackBe platform into customers' websites and technological solutions using advanced Mashup Technology and SOA. This role required a profound understanding of customer needs and their IT infrastructure, including measuring response times prior to the JackBe implementation. Additionally, I leveraged my experience in Extract, Transform, Load (ETL) processes, having architected two principal online banking solutions at EBComm. This involved developing an elaborate ETL solution to manage data flow into the data intelligence counterpart, utilizing Mulesoft Java to create specialized workflows tailored to the unique business needs of both companies, while ensuring security protocols were strictly fo

External Contractor

NEORIS

Jan 2000 - Dec 2002 (3 years)

As an External Contractor, I managed and trained a group of highly motivated individuals working on a diverse range of projects focused on B2B, eLearning, and Marketing efforts. My role involved not only overseeing project execution but also fostering a collaborative environment that encouraged professional growth among team members. Additionally, I leveraged my experience with Extract, Transform, Load (ETL) processes to support several internal projects that required Business Intelligence and Data Export solutions. Specifically, I was responsible for designing, developing, and maintaining ETL solutions using Microsoft BizTalk and Service Bus, ensuring that our data management practices were efficient and aligned with project goals.

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Developer

Consiss SA De CV

Jun 1999 - Aug 2008 (9 years 3 months)

Develop Enterprise Class applications in Java, .NET and PHP. Notable clients: • CEMEX • VITRO • OXXO • FEMSA • AFIRME • BANORTE • RAGASA (Nutrioli) • MAPFRE • QUALITAS • NL.GOB.MX • SAN NICOLAS MUNICIPALITY • MAURICIO FERNANDEZ (3 term mayor of San Pedro GG, MX)

Web Master

Espacios de México

Jan 1996 - Dec 1998 (3 years)

Installed and kept the first Linux based host running in Northern Mexico hosting 50+ customers sites in a 24/7 operation.

Carlos Osuna

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