Carlos Molina Cordero Talent Associate on behalf of Takeda at Korn Ferry

Talent Associate on behalf of Takeda

Korn Ferry

Jun 2022 - Current (4 years 1 month)

- Identify all candidates with high profiles and analyze all business requirements for organization and assist in recruitment. - Identify appropriate sourcing channels for all profile and track database and develop good professional relationships. - Maintain all candidates for organization and monitor all interviews and hire ration and develop professional relationships with all field candidates and design various cost effective strategies. Develop procedures to maintain all candidates with help of all professional nd social network and perform search on all websites and maintain knowledge on all trends and sourcing. Coordinate with all departments and assist in placing appropriate internal job postings and monitor all candidates for posit

Relationship Building

Cargill

Mar 2021 - Jun 2022 (1 year 4 months)

- Schedule and coordinate meetings with the pool of candidates to kick off the recruitment experience. - Produce consistent communications and timely correspondence to candidates using existing procedures. - Solicit, collect and organize required candidate documentation to complete recruiting and hiring processes Screen candidates and conduct interviews to recruit prospective employees. Perform complex data entry into one or more systems and assist in the maintenance of accurate records and reports related to the recruitment process, including equal employment opportunity statistics. Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.

Customer Service Specialist

SmileDirectClub

Feb 2020 - Jun 2021 (1 year 5 months)

- Accurate data entry of all patient information. - Review documents and fill in the necessary paper work, in order to summit to customers. Upload documents and customers submitions in SalesForce. - Input and review data for Claim accounting. Handle escalations and report anomalies. Special Projects and other duties as needed. Deliver exceptional customer service through phone, chat & email. Work with both inbound and outbound customer calls in a fun and team-oriented environment. Provide a positive and supportive experience for every costumer you speak with when answering questions.

Customer Care Specialist

Concentrix

Feb 2019 - Feb 2020 (1 year 1 month)

- Assisting members with their insurance-related needs such as explaining benefits, eligibility and claims, and correspondence. - Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') - Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain broad knowledge of client products and/or services Prepare complete

Technical Support Associate

SYKES LATAM

May 2017 - Feb 2019 (1 year 10 months)

- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS). - Proactively assist customers to avoid or reduce problem occurrence. Respond to service, product, technical, and customer - relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .Resolve incoming internal or external businesses and end user's problems via telephone and e-support.

Carlos Molina Cordero

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Carlos Molina Cordero