Carlos Mario Gutiérrez
About
Detail
Property Manager Specialist
Piedecuesta, Santander, Colombia
Contact Carlos regarding:
work
Full-time jobs
Starting at
USD1.2k/month
Résumé
Jobs
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- EEntrepreneur - car salesSep 2025 - Current (1 year)As entrepreneur I’ve helped several clients to purchase and sell their vehicles on a commission based work. I provide assistance with taking pictures of the vehicles, photo editing, posting, and customer service all they way to closing the deal. I provide excellent customer service and assist both parties into making the best decision
Protocol Review SpecialistSun Coast SciencesJul 2025 - Sep 2025 (3 months)As a Protocol Review Specialist I had to do Follow-ups with scheduled appointments based on product scripts that targeted specific needs and shed some light into what the customer needed, As part of the job I had to upsell more products that complimented what they had already purchased. This job required high communication and listening skills, a deep product knowledge to pair what was best for each client, and multi-tasking abilities to listen, take notes and advise seamlessly the customer via phone-call.- SCustomer Service RepresentativeSouthwestern Insurance Services Inc.Jun 2024 - Mar 2025 (10 months)As a Customer Service Representative, I provided comprehensive administrative and operational support for documentation management and commercial relations related to the sale of insurance policies for commercial transportation companies across the United States. My role involved ensuring seamless processing, compliance, and customer satisfaction through efficient communication and problem-solving. Additionally, I proactively reached out to potential trucking companies seeking insurance, offering tailored advice on their specific needs and guiding them through the complexities of insurance certificates and information. This not only enhanced customer engagement but also contributed to their business growth by equipping them with the necessa
- GSales and Customer ServiceGrandes Ventas SASOct 2023 - May 2024 (8 months)I identify real estate business opportunities, organize property viewings, handle information requests, and aid with documentation for property purchases and sales
- AEntrepreneur - Authorized Service CenterAuteco Mobility CFC MotorsMay 2021 - Oct 2023 (2 years 6 months)As an Entrepreneur of an Authorized Service Center for motorcycle repairs, I undertook a variety of responsibilities encompassing management, logistics, customer service, and spare parts departments. I effectively managed warranty claims, service orders, and scheduling, while also explaining the operation and services offered in the workshop to customers. In partnership with Auteco Mobility, I successfully generated over 1000 service orders, demonstrating my commitment to customer satisfaction and operational efficiency. In addition to my core responsibilities, I utilized my skills in virtual assistance to manage daily appointment scheduling through both phone and in-person customer inquiries, coordinating technician availability to ensur
- BSales and Customer ServiceBienestar Sierra NevadaJun 2020 - May 2024 (4 years)Some of the tasks I perform in Sales and Customer Service require direct and constant communication with clients, establishing a referral network to increase sales, logistics and coordination of deliveries both within and outside the company, as well as person-to-person sales (P2P).
- Property Rental and Customer ServiceAirbnbJun 2019 - Current (7 years 3 months)In my role as a Property Rental and Customer Service professional, I manage property rentals through the Airbnb platform and directly to recurring clients. I coordinate guest check-ins and check-outs, ensuring a seamless experience while addressing any customer service requests that may arise during the rentals, which has helped maintain a high rating. Additionally, I leverage my problem-solving skills to resolve issues efficiently and enhance customer engagement. As an Airbnb Superhost for over six years, I also provide valuable advice to my guests on local activities, catering, and travel destinations, ensuring they have a memorable stay. This involves staying updated on the latest activities, restaurants, and points of interest, which no
Education
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- SCRM & AMS ManagementSouthwestern Insurance Services Inc.Jun 2024 - Mar 2025 (10 months)Administration, management and usage of QQ Catalyst and Agency Zoom to keep track of customers, assigning leads, tending to customers questions and requests, keeping an organized file system for all current and past clients to ensure a dynamic flow of information and a clean process and diligence.
- CRM ManagementAutecoMay 2021 - Oct 2023 (2 years 6 months)I had the responsibility to create, manage, assign and keep track of all the work orders that were paramount to the organization, distributing workload amongst the mechanics, ensuring a clean and manageable work for all and everyone in the workshop. The CRM was a vital tool to manage each case individually, check for possible issues, warranties, claims and to give it a swift and precise process to ensure both customer and corporate satisfaction.
- MAdvanced ExcelMulticomputo LTDAMay 2019 - Jun 2019 (2 months)
- International Business AdministratorUniversidad Pontificia BolivarianaJan 2013 - Sep 2020 (7 years 9 months)Bachelors Degreee in International Business Administration, focused on international management and staff management.
- GTechnical Bachelor in ResearchGlenn Doman Escuela PrecozJan 1997 - Nov 2012 (15 years 11 months)
Projects (professional or personal)
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- SSport and Automotive PhotographyJan 2026 - Current (8 months)