Carlos Lapaz

Payroll Processor

Voya Financial

Oct 2022 - Current (3 years 10 months)

• Responds to Internal client requests for information. • Review of payroll/contribution files • Resolves service problems related to daily inquiries submitted by participants. • Ensures that all transactions are processed according to the company's and the client's standards. Processes transactions to complete such as rollover in contributions and loan repayments • Reconciles trust accounting/recordkeeping system as it relates to processing and participant inquiries.

M

Language Analyst

Metropolitan Interpreters & Translators

May 2018 - Feb 2022 (3 years 10 months)

• Summarized, translated, and entered critical case-related information into secure systems. • Coordinated with investigative teams to clarify details, mirroring claim investigation collaboration.

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Relationship Banker

J.P. Morgan Chase Bank

Oct 2013 - Apr 2018 (4 years 7 months)

• Identified and escalated suspicious transactions, supporting fraud prevention processes. • Documented client interactions, approvals, and decisions in compliance with banking regulations. • Negotiated with clients to resolve disputes while maintaining regulatory compliance. • Assisted clients in navigating secure digital banking platforms and troubleshooting login, browser, and mobile app issues. • Provided step-by-step technical guidance to customers on setting up online accounts and enabling security features. • Educated customers on cybersecurity best practices for online transactions and account protection.

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Environmental Department Supervisor

• Responsible for overseeing daily operations, including ordering of supplies, and scheduling assignments for supervisors and employees. • Established patient, employee, and environmental safety infection control. • Responsible for conducting employee meetings for proper communication and keeping employees informed of any administrative changes. • Responsible for updating linen usage information daily. • Ensured full, timely compliance items completion with staff development, competency assessment, training, and administered access permissions and provided technical assistance for internal systems and safety compliance tools.

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