Carlos Humberto Cabeza Galvis

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Data Analyst Internship (project-based training)

Bootcamp Tripletem Latam

Feb 2026 - Current (7 months)

Performed end-to-end data analysis on real-world business cases (e-commerce, user behavior, marketing funnels) Analyzed customer journeys and conversion funnels to identify drop-off points and optimization opportunities Built dashboards using Google Sheets to track KPIs and support decision-making Used SQL for data extraction, cleaning, and analysis across structured datasets Applied data storytelling techniques to translate insights into business recommendations Worked on projects simulating real analyst workflows, including stakeholder-oriented reporting

AI Data Evaluator (Freelance)

Prolific

Feb 2026 - Mar 2026 (2 months)

Participation in AI model evaluation processes through output analysis and quality validation. Evaluation of responses generated by language models (LLMs) considering coherence, relevance, and accuracy. Application of Human-in-the-Loop methodologies for feedback and continuous improvement of AI systems. Contribution to quality assurance in artificial intelligence systems through critical analysis of results.

Independent Entrepreneurial Consultant

Yanbal

Jul 2023 - Current (3 years 2 months)

Sales of beauty and personal care products (personal care, perfumes, and facial treatments). Recruitment of consultants. Sales activities (digital marketing, sales funnels, appointment setting and closing). Administrative activities (database, collections).

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CEO and Founder

Creative Head SAS

Apr 2022 - Current (4 years 5 months)

6201 - Development activities (planning, analysis, design, programming, testing): - Design, development and hosting of landing pages with purchase buttons for advertising campaigns Client: Personal, professional and corporate image consultancy services company. - Elaboration of various web page templates for a portfolio of services to offer it to various clients in different commercial sectors.

Convergent Services Professional (Data and Voice)

Oesia Networks Colombia SAS

Feb 2019 - Mar 2020 (1 year 2 months)

Duties: Technical support of data service for WAN networks. Remote monitoring of WAN nodes and data links (Banco Caja Social, TERPEL and Jeronimo Martins). Implementation, installation and support for IP telephony services. Training of technical personnel and end users. Configuration of devices, extensions and telephone lines (Fiscalía General de la Nación). Technical support of data service for LAN networks. Monthly backup of switches (Mapfre). IP telephony technical support (Avianca). Goals: I helped to organize the CMDB of IP telephony (branch offices and headquarter office of Fiscalía General de la Nación). Review and update of WAN topologies for various sites (Jerónimo Martins project). Hardening routers (configuration of Tacacs + and

Network Support - Analyst

EPM Microdata LTDA

Nov 2018 - Jan 2019 (3 months)

Networking support (1st level) of LAN networks. To support Help Desk team in order to verify, install and change network points (computers and IP telephones). To check IP address availability, and reserve IP addresses to new and existing PCs (troubleshooting). To support Help Desk team in branch offices and other cities. To inspect technical team during the change of ISP. Remote monitoring of LAN nodes and Internet/WAN links. Monthly backup of switches. Tecnological tools: Switches of different brands (Arista, Cisco, DELL and Force 10). Remote monitoring and management (Orion SolarWinds, IPAM and NetFlow). Achievements: Organized network and switches information (main office and branch offices). Configured Cisco switches to connect a survei

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Service Desk Analyst (UTS Technical Support Representative L2)

UNISYS SUSTS Colombia Ltda

Nov 2015 - Nov 2016 (1 year 1 month)

Responsibilities: To provide first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answer basic questions about installation, operation, configuration, customization, and usage of assigned products. Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalate complex problems to the Remote Support Engineering staff or Field Engineering. Achievements: I ensured the satisfaction of NUTRECO customers, over a period of 9 months. I improved the Level of Incidents resolved on first call. Contributions to the knowledge base in Mobile @ work, Microsoft Outlook and Windows 7. Technology: BMC

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Mobile Support Engineer

Chameleon Mobile Communications SAS

Jul 2015 - Oct 2015 (4 months)

Responsibilities: To provide second level support of Data services for CLARO’s mobile customers by troubleshooting configuration issues and failures in mobile communications services. Using tools like AC, UNO Program, SAC Portal and CRM. Checking mobile coverage zones. Technology: AC (Customer Administrator), PQR Administrator. CRM and AMDOCS (service validator and typification).

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Technical Support Agent

INTERCONTACT CENTER SAS

Jul 2014 - Nov 2014 (5 months)

Responsibilities: To provide support of Internet, Telephone and TV services for CLARO’s home users by remote troubleshooting modem, Telephone and TV connections, configuring wireless modems, TV / STB remote controls and services to guarantee the signal in ATSC and DVB platforms. Scheduling technical work orders, performing database queries (in AS400) and attending (inbound and outbound) telephone calls with platforms like Avaya and Mitrol. Achievements: I reached a good level of customer satisfaction of CLARO’s home users, through a good quality of service (in one week I obtained two qualifications of 100% quality in outgoing calls during the fourth month). Technology: RR (AS 400), CCAA (Intraway), Residential Diagnostic Tool.

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Freelance Consultant

ITSoft Consulting SAS

Oct 2010 - Dec 2013 (3 years 3 months)

Achievements: I improved the company sales by publishing several goods in a virtual store (placing it at 78% of positive ratings). Elaborated many Microsoft Licensing sales proposals. Made Brand and Web designs for small service companies. Send quotes according to a sectoral database. Offered multiple products in a virtual store. Offered different courses (computers, networks, maintenance, Microsoft Windows 7 and Office 2010). Redesigned and updated the company’s Website, incorporated a channel of commercial videos and demonstrations. Technology: Outlook, Excel, Dreamweaver MX 2004, Microsoft Pinpoint.

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Backup Services Test Engineer

Quality MultiSystems Ltda

Jan 2005 - Mar 2010 (5 years 3 months)

Achievements: Developed a technical manual with SLAs (Service Level Agreement) for businesses. Developed a product portfolio with 7 different services (documents, open files, query files, registry, SQL database, Exchange server database and Active Directory database). Developed a material for Multi-terminal network design service (a workgroup network with 3 to 10 terminals and a single Host or Server).

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Intercable Assistant

TV Cable Promisión SA

Feb 2004 - Sep 2004 (8 months)

Responsibilities: To provide support to technicians to troubleshoot Internet problems with TV Cable’s home users. To provide support for the customer service department and troubleshoot users with Internet connections and security configuration problems in their computers and proxy servers. To provide information about maintenance works through different zones, network failures and intermittences of cable modems. Monitoring configurations, signal levels and cable modems states (DOCSIS and LAN-City platforms). To Make IP reservations in the DHCP server to guarantee the Internet service. To register email accounts through the Send-mail Server. To register new installations, emails and cable modem inventory (new and discontinued). To perform d

Carlos Humberto Cabeza Galvis

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