Carlos Delgado Barcia Customer Service

Customer Success Executive

Geo Strategy Partners

Apr 2023 - Mar 2025 (2 years)

As a Customer Success Executive, I was responsible for answering tickets and addressing customer inquiries regarding purchases, onboarding issues, troubleshooting, device connectivity, and other related tasks. I also collaborated with the Customer Success Manager to improve processes and training materials, which were successfully implemented. Additionally, I managed payment processes, submitted refund requests, and made necessary modifications in the system for customers, ensuring a seamless experience. I also scheduled payments and handled order cancellations, further enhancing customer satisfaction and operational efficiency. My experience in Manufacturing Operations allowed me to work closely with planning, manufacturing, and developmen

Customer Service Specialist

CSS Corp

Dec 2021 - Dec 2022 (1 year 1 month)

- Provided entry-level support for customers encountering issues with their services or hardware-based devices, including switches, routers, access points, and virtual controllers. - Liaised effectively with network engineers, network specialists, senior specialists, and principal network engineers to gather information and resolve issues promptly. - Utilized task management skills to prioritize customer inquiries and ensure timely resolutions, enhancing overall customer satisfaction. - Collaborated with manufacturing operations by submitting error reports, logs, and critical data, contributing to the continuous improvement of equipment and service quality. - Leveraged Microsoft 365 and CRM tools to document customer interactions and st

Technical Support Specialist

NearLinx

Mar 2020 - May 2021 (1 year 3 months)

Responsible for providing support for businesses who experienced service outages or concerns regarding their services. Use provided tools to troubleshoot if necessary or perform escalation procedures with carriers and providers. Document and follow up with clients to assure full functionality of services and circuit equipment.

HR ASSISTANT II – DLS

Amazon

Dec 2019 - Oct 2020 (11 months)

As an HR Assistant II at DLS, I was responsible for assisting employees with inquiries regarding accommodation leaves, leaves of absence, and disabilities. I worked closely with managers to improve processes and procedures to effectively service our employees. Additionally, I assisted employees in payment submission, modifications, requirements, and pay sheets, ensuring that all payment-related inquiries were handled efficiently and accurately, which contributed to a smoother operational workflow within the HR department. I also utilized Loom to create and edit instructional videos, enhancing our customer support efforts by providing clear visual guidance for employees navigating payment processes and HR policies. This innovative approach n

Fraud Specialist

SYKES Costa Rica

Nov 2018 - Dec 2019 (1 year 2 months)

As a Fraud Specialist, I was responsible for creating and documenting fraud cases from cardholders to identify fraudulent transactions and minimize financial loss. I provided detailed case information to cardholders and gathered necessary documentation to support their claims. Additionally, I utilized my experience in client reception and customer support to ensure a seamless experience for cardholders throughout the claims process. I effectively managed communications through email and CRM tools, adhering to standard operating procedures (SOP) to maintain consistency and accuracy in case handling. Furthermore, I collaborated with the manufacturing and printing department by providing essential reports related to card printing and custom pr

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Market Research Interviewer

Addison Research Nicaragua

Jul 2017 - Jul 2018 (1 year 1 month)

As a Market Research Interviewer, I was responsible for recruiting, screening, and collecting accurate survey data while consistently meeting or exceeding productivity goals set by management. I ensured the confidentiality of both the client and the respondent's answers by using proper interviewing techniques and adhering to regulations established by the client. Additionally, I performed various administrative duties assigned by the Country Manager, which included supporting management in project management, hiring manpower, and overseeing current staff to ensure that execution criteria were met. My experience in email management has honed my organizational skills, allowing me to effectively communicate and coordinate with team members. Fu

Carlos Delgado Barcia

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