Carlos Delgado Barcia
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Customer Service
Nicaragua
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Full-time jobs
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USD7.5/hour
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Résumé
Jobs
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Customer Success ExecutiveGeo Strategy PartnersApr 2023 - Mar 2025 (2 years)As a Customer Success Executive, I was responsible for answering tickets and addressing customer inquiries regarding purchases, onboarding issues, troubleshooting, device connectivity, and other related tasks. I also collaborated with the Customer Success Manager to improve processes and training materials, which were successfully implemented. Additionally, I managed payment processes, submitted refund requests, and made necessary modifications in the system for customers, ensuring a seamless experience. I also scheduled payments and handled order cancellations, further enhancing customer satisfaction and operational efficiency.- Customer Service SpecialistCSS CorpDec 2021 - Dec 2022 (1 year 1 month)-Provide Entry Level support for customers who are faced with issues with their services, or hardware based devices, such as Switches, Routers, Access Points and Virtual Controllers. -Liaising with Network Engineers, Network Specialists, Senior Specialists and Principal Network Engineers to gather information and resolve issues.
- NTechnical Support SpecialistNearLinxMar 2020 - May 2021 (1 year 3 months)Responsible for providing support for businesses who experienced service outages or concerns regarding their services. Use provided tools to troubleshoot if necessary or perform escalation procedures with carriers and providers. Document and follow up with clients to assure full functionality of services and circuit equipment.
- HR ASSISTANT II – DLSAmazonDec 2019 - Oct 2020 (11 months)As an HR Assistant II at DLS, I was responsible for assisting employees with inquiries regarding accommodation leaves, leaves of absence, and disabilities. I worked closely with managers to improve processes and procedures to effectively service our employees. Additionally, I assisted employees in payment submission, modifications, requirements, and pay sheets, ensuring that all payment-related inquiries were handled efficiently and accurately, which contributed to a smoother operational workflow within the HR department.
- SFraud SpecialistSYKES Costa RicaNov 2018 - Dec 2019 (1 year 2 months)*Create, document fraud cases from cardholders. To identify fraudulent transactions and minimize loss. * Provide case information to cardholders, gather documentation to support claims.
- AMarket Research InterviewerAddison Research NicaraguaJul 2017 - Jul 2018 (1 year 1 month)*Recruiting, screening, and collecting accurate survey data. *Meeting or exceeding productivity goals set by management. *Ensuring confidentiality of the client and of the respondent's answers. *Using proper interviewing techniques and adhering to regulations set by client. *Performing other administrative duties assigned by Country Manager, including supporting management by assisting the Country Manager in project management, hiring manpower, and overseeing current staff to ensure that management meets execution criteria.
Education
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- UInformation Technology and Systems, Computer/Information Technology Administration and ManagementUniversidad Nacional de IngenierÃa del PerúJan 2015 - Jan 2018 (3 years 1 month)
- IHigh School DiplomaInstituto Técnico José Dolores EstradaJan 2012 - Jan 2013 (1 year 1 month)
- KHigh School DiplomaKingsbury High SchoolJan 2004 - Jan 2007 (3 years 1 month)