Carlos Alfredo Carvajal Guerrero
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Carlos Alfredo Carvajal Guerrero

Carlos Alfredo Carvajal Guerrero  new_releases

About

Detail

Sr Project & Program Director | Head Customer Success | Digital Transformation | Business Dev Mgmt | Strategic Leadership | Technology & Telecommunications Sr
Bogotá, Bogota, Colombia

Contact Carlos regarding: 

work
Full-time jobs
Starting at COP24.5M/month ~USD5.92K/month
Flexible work
Starting at USD46.8/hour
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Internships
Starting at USD5.6K/month
groups
Networking

Timeline

work
Job
school
Education
folder
Project

Résumé

Jobs verified_user 45% verified
  • C
    Senior Program Manager/Delivery Lead public Remote experience
    Capgemini Engineering
    Sep 2023 - Current (1 year 10 months)
  • R
    Senior Customer Success Manager AMERICAS
    Rackspace Inc
    Aug 2022 - Sep 2023 (1 year 2 months)
    Customer Service
  • I
    Senior Customer Success Manager LATAM
    Infobip Ltda
    Jul 2021 - Aug 2022 (1 year 2 months)
    Project Operation, Customer centric, Customer services, Customer Success
  • G
    Senior Global Project Director
    Group Cargo SAS
    Feb 2019 - Jul 2021 (2 years 6 months)
    Project Management
  • Allot
    Associate Vice President Customer Success LATAM verified_user Verified experience
    Allot
    Aug 2017 - Feb 2019 (1 year 7 months)
    Como Associate Vice President Customer Success LATAM, fui responsable de liderar y optimizar las operaciones de atención al cliente y éxito del cliente en la región. Mi enfoque se centró en mejorar la satisfacción del cliente y fomentar relaciones duraderas, asegurando que se cumplieran los objetivos comerciales. Además, mi experiencia en gerencia fue fundamental, ya que lideré el equipo de customer service y success en toda la región LATAM, lo que resultó en una mejora significativa en la retención de clientes y en la implementación de estrategias efectivas para el crecimiento del negocio.
  • Allot
    Regional Vice President Customer Success - LATAM
    Allot
    Jul 2017 - Feb 2019 (1 year 8 months)
    - Business management over strategic regional customers  Interoperability focused on the regional sale team  High degree and qualification on Manage Services of Cable & Wireless Caribe y Panamá  Different success histories over the LATAM region wit - Overall responsibility for Delivery activity LATAM, managing regional delivery team (Delivery managers, Project managers and regional professional services engineers). Responsible for implementing and delivery services across multiple regional client.
  • Ericsson
    CSI Program Director verified_user Verified experience
    Ericsson
    Feb 2013 - Oct 2016 (3 years 9 months)
    - Directed integration programs and projects (CSI) at the corporate level, adhering to the organization's guidelines while evaluating the progress of deliverables in IT projects using Scrum/PMI methodologies related to BSS/OSS, health care, and digital transformation. - Managed staffing, vendor, and third-party sourcing to ensure project success. - Additionally, applied customer management skills through project development, enhancing client relationships and satisfaction throughout the project lifecycle.
  • Ericsson
    CSI Customer Project Manager/Program Director verified_user Verified experience
    Ericsson
    Feb 2013 - Oct 2016 (3 years 9 months)
  • Gilat Colombia SAS ESP
    Senior program & Portfolio manager Andean Region verified_user Verified experience
    Gilat Colombia SAS ESP
    Mar 2006 - Oct 2010 (4 years 8 months)
    - Coordinate the programs implementation in the Andean region and Southern Cone, focused on managing large customer products based on the development and implementation of integration processes of new technologies and innovation processes, staffing management
Education verified_user 0% verified
  • I
    International Project Management - MBA
    Nov 2011 - Jul 2013 (1 year 9 months)
Projects verified_user 50% verified
  • Allot
    Manage Services Cable & Wireless
    Allot
    Aug 2017 - Feb 2019 (1 year 7 months)
  • Ericsson
    Charging System Swapping - Claro Colombia verified_user Verified experience
    Ericsson
    Feb 2013 - Jul 2016 (3 years 6 months)