Carlo De Ycaza

Bilingual Customer Experience and Digital Communication Specialist with experience in customer support, sales operations, hospitality, and client relationship management. Skilled in handling international customers, improving customer retention, and working in KPI-driven and remote environments. Strong background in digital branding, creative design, and communication tools including Canva, Photoshop, Illustrator, and Google Workspace. Adaptable, proactive, and performance-oriented professional with native-level English and Spanish communication skills..