Carla Estefania Rodriguez Zaciga
About
Detail
Operations & QA Professional | Report Writing & Documentation | Process Improvement | Multilingual | Architectural Graduate
Lima, Callao Region, Peru
Résumé
Jobs
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Appraisal Assistant public Remote experienceSnapsheetApr 2025 - Current (1 year 3 months)• Use CCC ONE, Snapsheet Core, and Snapsheet Vice daily to assess vehicle damage, write collision repair estimates, and prepare documentation for insurance company review and submission, applying automotive finance knowledge to ensure repair cost accuracy and insurer compliance. • Manage high-volume case portfolios by tracking case status, maintaining accurate client and vendor records, coordinating follow-up actions, and ensuring complete documentation from intake through resolution, ensuring no case falls through the cracks across a daily portfolio of 13-14 active files. • Produce an average of 13-14 complete damage estimates per day, consistently exceeding the standard productivity target of 12 while maintaining accuracy and compliance w- Quality AnalystMajorelJun 2024 - Feb 2025 (9 months)• Evaluated approximately 220 cases per week against defined quality and compliance standards, identifying errors, deviations, and systemic patterns. • Tracked performance data in Microsoft Excel and internal QA systems, producing structured reports for operational stakeholders. • Identified recurring process gaps and recommended corrective adjustments to improve accuracy and workflow efficiency. • Prepared detailed documentation of evaluation findings, including interaction walkthroughs, feedback templates, and best-practice guides to standardize the communication of quality expectations. • Analyzed agent interactions with a focus on both quality standards and customer experience, understanding the direct link between an agent's performanc
- Customer Operations RepresentativeMajorelJan 2024 - Jun 2024 (6 months)• Processed 190-200 cases per day across multiple channels, maintaining accuracy and service standards in a high-volume environment. • Delivered multilingual support in English, Spanish, and Portuguese.
- CArchitectural Intern public Remote experienceCONTSUSep 2023 - Dec 2023 (4 months)• Worked directly with architectural and civil plan sets, interpreting scope elements, material assemblies, finish details, and site components across construction projects. • Supported preparation of technical drawings, construction documentation, and material specification coordination, using AutoCAD, SketchUp, Autodesk Revit, and V-Ray to produce, refine, and visualize technical documentation in line with project and regulatory requirements. • Applied landscape design principles to an outdoor patio project, incorporating a functional laundry area within the exterior space, balancing aesthetic, practical, and zoning considerations. • Supported project workflow distribution and material planning across multi-phase architectural projects, o
- BArchitectural Intern public Remote experienceBEAU PROPERTY MANAGEMENTJan 2022 - Jan 2023 (1 year 1 month)• Contributed to the design and documentation of short-term rental and hospitality projects, including Airbnbs, mini hotels, and boutique hotels, producing technical drawings and coordinating material specifications. • Applied landscape design principles to create a Spanish-style outdoor patio featuring a central pool, integrating exterior spatial planning with the overall architectural concept of the property. • Worked with technical plan sets, producing structured documentation and coordinating material specifications — building scope-reading and detail-checking skills applicable across residential and hospitality project types. • Developed design proposals balancing aesthetic character, client vision, and functional requirements across d
- GArchitectural InternG&F ARCHITECTURESep 2018• Developed architectural proposals and specification-accurate documentation for US-based fit-out projects in a cross-functional, English-language professional environment.
Education
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- Diploma in Design of Residential Spaces for Specialists public Remote experienceUCALSep 2023 - Mar 2024 (7 months)Completed specialist-level courses in residential interior design, each structured as a full project cycle, from defining the client profile and context, through to spatial planning, technical documentation, and final presentation. Projects covered a range of residential typologies including bedrooms, studios, bathrooms, kitchens, outdoors, lighting design for apartments, and a final capstone apartment project situated in a coastal setting. For each project, produced complete deliverables using AutoCAD for 2D plans and sections, V-Ray and 3D Render for photorealistic 3D rendering and lighting visualization, and Microsoft 365 for structured documentation and client-facing presentations. Applied landscape design principles where relevant to r
- Public Work Management Course public Remote experiencePontificia Universidad Católica del PerúMar 2023Intensive course on the legal, administrative, and operational framework governing public works projects in Peru. Covered the full project coordination cycle from initiation through execution and closeout, including regulatory compliance, budget tracking, and multi-phase planning. Applied organizational skills to structure and manage project documentation, producing reports, technical files, and formal correspondence using Microsoft 365 and spreadsheets to track progress, organize data, and support decision-making. Developed computer literacy across digital tools used in public sector project administration, and built practical document preparation skills aligned with government and institutional standards.
- Bachelor of Architectural StudiesNelson Mandela UniversityFeb 2019 - Nov 2022 (3 years 10 months)Four-year international degree in architectural design and construction, building a comprehensive foundation in architectural plans, technical drawing, spatial analysis, construction documentation, and site documentation. Developed hands-on proficiency in AutoCAD, Autodesk Revit, SketchUp, and V-Ray for design visualization and technical output. Gained applied skills in material specifications, quantity assessment, landscape design, and project coordination. Produced extensive academic writing throughout the degree, including research papers, design dissertations, analytical essays, and evidence-based project reports structured for formal academic review, developing the ability to present complex technical and spatial arguments with logical
Projects (professional or personal)
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- IIstanbul Youth SummitIstanbul TürkiyeSep 2022 - Feb 2023 (6 months)Presented a social impact project in a multicultural, multilingual environment focused on regulatory frameworks for sustainable cities and inclusive urban communities. This involved meticulous document preparation to articulate project findings and recommendations effectively. Furthermore, I leveraged bilingual communication skills to bridge language barriers and ensure comprehensive understanding amongst participants. My contributions extended to capacity planning within a smaller working group, where I assisted in distributing workload to meet project goals within the summit’s tight timeframe, demonstrating effective coordination of effort to deliver a final presentation under defined evaluation criteria, despite the smaller scale and
- BExtreme Habitat 2022BelgiumMar 2022 - Oct 2022 (8 months)Developed a written competition submission presenting a formal architectural proposal in response to the Extreme Habitat brief, applying academic writing conventions to articulate design concept, spatial rationale, material justification, and environmental response in a structured, evidence-based format for international jury review. Produced integrated written and visual documentation demonstrating how the proposed design addressed complex spatial and environmental requirements, combining research-led problem-solving with technical precision and clear argumentative structure across the full submission narrative.