Carla Borck da Silva

Artificial Intelligence Researcher

Outlier

Nov 2024 - Current (1 year 7 months)

As an Artificial Intelligence Researcher, I supported data analysis and problem identification using AI tools, collaborating with cross-functional teams to generate actionable insights that drive project success. I produced structured documentation and reports to ensure clarity and facilitate knowledge sharing among stakeholders. Additionally, my experience with Bill.com and bookkeeping, although not directly related to AI research, has enhanced my organizational skills and financial acumen, which are beneficial in managing project budgets and resources effectively. This freelance experience has allowed me to apply these skills in a practical context, ensuring that I maintain a comprehensive approach to project management and data reporting

IT Project Specialist - Major Incident Management

ADP Brazil Labs

Aug 2024 - Oct 2024 (3 months)

As an IT Project Specialist focused on Major Incident Management, I led major incident and crisis resolution activities, ensuring rapid service recovery and minimal disruption to services. I diagnosed issues effectively and coordinated technical teams and escalations to resolve incidents promptly. Acting as the communication focal point for stakeholders and customers during incidents, I maintained transparency and provided timely updates. Additionally, I utilized administrative assistance skills to streamline processes and enhance team efficiency, while calendar management was instrumental in scheduling critical meetings and follow-ups, ensuring that all stakeholders were aligned and informed throughout the incident management lifecycle. My

Information Technology Strategist

Getnet Brasil

Nov 2022 - Jul 2024 (1 year 9 months)

As an Information Technology Strategist, I supported IT service delivery that was closely aligned with business objectives and enhanced customer experience. I effectively managed vendors, capacity, and service performance to ensure optimal operational efficiency. Additionally, I presented technical and operational insights to stakeholders, facilitating informed decision-making. My experience with accounts payable and accounts receivable provided a solid foundation for understanding financial implications, which was crucial when managing large projects and third-party relationships. Furthermore, my familiarity with U.S. GAAP principles enabled me to estimate costs and track project progress for C-Level executives accurately. While I utilized

IT Problem Management Consultant, IT Team Leader, Senior IT Analyst, IT Application Management Analyst

Dell Technologies

Jan 2013 - Jan 2022 (9 years 1 month)

As an IT Problem Management Consultant, I led root cause analysis for high-impact incidents in enterprise environments, ensuring that underlying issues were identified and addressed effectively. I managed crisis situations and coordinated global response teams, demonstrating strong crisis management capabilities to mitigate risks and restore services promptly. My role required clear communication of technical issues to executives and business stakeholders, ensuring that all parties were informed and aligned during critical incidents. Additionally, I produced executive-level reports and knowledge documentation, which facilitated better understanding and decision-making across the organization. While lead generation is not a primary focus of

Carla Borck da Silva

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