Karol Franchesca Hernández Solano Trilingual BOS Analyst

Freelance Polyglot Freight Broker

Armstrong Transport Group

Nov 2024 - Current (1 year 6 months)

As a freight broker, I negotiate rates, manage shipments, and handle documentation, particularly for international logistics. My multilingual skills help me communicate with global clients, ensuring compliance and providing excellent customer service. I also manage billing, invoicing, and problem-solving while staying updated on industry trends to expand business opportunities.

Polyglot Freight Broker

Armstrong Transport Group

Nov 2024 - Jan 2025 (3 months)

As a freight broker, I negotiate rates, manage shipments, and handle documentation, particularly for international logistics. My multilingual skills help me communicate with global clients, ensuring compliance and providing excellent customer service. I also manage billing, invoicing, and problem-solving while staying updated on industry trends to expand business opportunities.

Trilingual BOS Analyst

Auxis

Sep 2023 - Nov 2024 (1 year 3 months)

As a customer service analyst, I could handle between 50 and 80 incoming calls a day in English, French and Spanish, in which I could make new orders, follow up on orders, escalate situations with customers, make changes, refunds and, create and resolve tickets, and make oubound calls to people who left vms, having an advanced handling of Salesforce and excel to send daily reports

Trilingual BOS ANALYST

DHL, Auxis

Sep 2023 - Nov 2024 (1 year 3 months)

Medical interpreter French/English

Grupo Noa International

Apr 2023 - May 2023 (2 months)

Representante del servicio al cliente trilingue

Telus International

Mar 2023 - May 2023 (3 months)

- Encargada del servicio al cliente en inglés y francés para una empresa de telecomunicaciones.

Trilingual Interpreter and CS Representative

Foundever

Jan 2022 - Sep 2023 (1 year 9 months)

In charge of the consecutive interpretation of calls between English and French, being the mediator for an effective communication between the two parties, this in the financial field working for the American Bank Fiserv. In addition, I worked as a French agent for Telecheck, helping merchants to have the authorization to validate customer's checks.

Intérprete y agente trilingüe

Sitel Group

Jan 2022 - Current (4 years 4 months)

- Encargada de la interpretación consecutiva de las llamadas entre el idioma inglés y el idioma francés, siendo la mediadora para una efectiva comunicación entre las dos partes. - Además, trabajo como agente en francés para Telecheck, ayudando a los comerciantes a tener la autorización para validar los cheques de los clientes.

Retail Customer Service Agent

Teleperformance

Sep 2021 - Jan 2022 (5 months)

In charge of customer service, advices, complaints and claims for Amazon UK, pursuing customer satisfaction, providing support, guidance or instructions regarding what is necessary. Oriented to generate an excellent experience for the customer in a dynamic and proactive way by verbally communicating the greatest amount of relevant information to help them make the most informed decisions.

Representante del servicio de atención al cliente

Teleperformance Spain

Sep 2021 - Dec 2021 (4 months)

- En este puesto ofrezco servicio al cliente para Amazon UK en inglés, tratando a las persona con respeto, consideracion y cordialidad, ofreciendoles el mejor servicio y atencion que se puede dar.

E

Servicio de atención al cliente

Enzo

Jun 2018 - Aug 2018 (3 months)

- Mi trabajo era ser camarera, ayudar a los clientes con amabilidad, darles la bienvenida como anfitriona a su llegada, distribuir folletos a las personas que pasaban y limpiar las instalaciones.

Karol Franchesca Hernández Solano

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Karol Franchesca Hernández Solano