Karol Franchesca Hernández Solano
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Karol Franchesca Hernández Solano

Karol Franchesca Hernández Solano  new_releases

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Detail

Trilingual BOS Analyst
Barranquilla, Atlantico, Colombia

Contact Karol regarding: 
Flexible work
Starting at USD6/hour
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Résumé


Jobs verified_user 10% verified
  • Armstrong Transport Group
    Freelance Polyglot Freight Broker
    Armstrong Transport Group
    Nov 2024 - Current (1 year 6 months)
    As a freight broker, I negotiate rates, manage shipments, and handle documentation, particularly for international logistics. My multilingual skills help me communicate with global clients, ensuring compliance and providing excellent customer service. I also manage billing, invoicing, and problem-solving while staying updated on industry trends to expand business opportunities.
  • Armstrong Transport Group
    Polyglot Freight Broker public Remote experience
    Armstrong Transport Group
    Nov 2024 - Jan 2025 (3 months)
    As a freight broker, I negotiate rates, manage shipments, and handle documentation, particularly for international logistics. My multilingual skills help me communicate with global clients, ensuring compliance and providing excellent customer service. I also manage billing, invoicing, and problem-solving while staying updated on industry trends to expand business opportunities.
  • Auxis
    Trilingual BOS Analyst
    Auxis
    Sep 2023 - Nov 2024 (1 year 3 months)
    As a customer service analyst, I could handle between 50 and 80 incoming calls a day in English, French and Spanish, in which I could make new orders, follow up on orders, escalate situations with customers, make changes, refunds and, create and resolve tickets, and make oubound calls to people who left vms, having an advanced handling of Salesforce and excel to send daily reports
  • DHL, Auxis
    Trilingual BOS ANALYST
    DHL, Auxis
    Sep 2023 - Nov 2024 (1 year 3 months)
  • Grupo Noa International
    Medical interpreter French/English public Remote experience
    Grupo Noa International
    Apr 2023 - May 2023 (2 months)
  • Telus International
    Representante del servicio al cliente trilingue
    Telus International
    Mar 2023 - May 2023 (3 months)
    - Encargada del servicio al cliente en inglés y francés para una empresa de telecomunicaciones.
  • Foundever
    Trilingual Interpreter and CS Representative
    Foundever
    Jan 2022 - Sep 2023 (1 year 9 months)
    In charge of the consecutive interpretation of calls between English and French, being the mediator for an effective communication between the two parties, this in the financial field working for the American Bank Fiserv. In addition, I worked as a French agent for Telecheck, helping merchants to have the authorization to validate customer's checks.
  • Sitel Group
    Intérprete y agente trilingüe verified_user Verified experience
    Sitel Group
    Jan 2022 - Current (4 years 4 months)
    - Encargada de la interpretación consecutiva de las llamadas entre el idioma inglés y el idioma francés, siendo la mediadora para una efectiva comunicación entre las dos partes. - Además, trabajo como agente en francés para Telecheck, ayudando a los comerciantes a tener la autorización para validar los cheques de los clientes.
  • Teleperformance
    Retail Customer Service Agent
    Teleperformance
    Sep 2021 - Jan 2022 (5 months)
    In charge of customer service, advices, complaints and claims for Amazon UK, pursuing customer satisfaction, providing support, guidance or instructions regarding what is necessary. Oriented to generate an excellent experience for the customer in a dynamic and proactive way by verbally communicating the greatest amount of relevant information to help them make the most informed decisions.
  • Teleperformance Spain
    Representante del servicio de atención al cliente
    Teleperformance Spain
    Sep 2021 - Dec 2021 (4 months)
    - En este puesto ofrezco servicio al cliente para Amazon UK en inglés, tratando a las persona con respeto, consideracion y cordialidad, ofreciendoles el mejor servicio y atencion que se puede dar.
  • E
    Servicio de atención al cliente
    Enzo
    Jun 2018 - Aug 2018 (3 months)
    - Mi trabajo era ser camarera, ayudar a los clientes con amabilidad, darles la bienvenida como anfitriona a su llegada, distribuir folletos a las personas que pasaban y limpiar las instalaciones.
Education verified_user 0% verified
  • Codetec
    Diseño gráfico
    Codetec
    Jan 2019 - Jan 2020 (1 year 1 month)
  • Codetec
    Graphic Design Technician
    Codetec
    Jan 2018 - Nov 2020 (2 years 11 months)
  • C
    High school grade
    Colegio Femenino Sofía Camargo de Lleras
    Jan 2016 - Nov 2020 (4 years 11 months)