Candice Westfall

Customer Service Agent

Arise

May 2023 - Apr 2024 (1 year)

I have been trained to handle customer service calls with ModivCare. I was responsible for coordinating medical transportation for patients navigating customer accounts, including verifying coverage for the service, conflict resolution when transportation did not arrive for pickup, and speaking to various travel provider companies to resolve transportation issues. Multiple programs used to perform job.

Customer Service Agent

Liveops

Oct 2022 - Apr 2024 (1 year 7 months)

I have been trained to handle customer service calls with Intuit TurboTax and currently Bath & Body Works. I have to navigate multiple programs for documentation in regards to customer accounts, orders, conflict resolution with order issues, helping clients navigate their tax programs, and sales.

Delivery driver

DoorDash

Feb 2021 - Current (5 years 5 months)

I accept orders via the Dasher app, pick them up and deliver them to the customer. I communicate with the customer on any delays and when I am on my way with their order. I wear a DoorDash uniform, have a hanging tag in my car and wear a name badge. I also place stickers on each order requesting feedback from each customer to know how to improve my service.

W

CEO/Owner

Westfall Treasures, LLC

Jan 2021 - Current (5 years 6 months)

I make resin homegoods, crochet blankets, make jewelry, and fabric items such as bookmarks, cup cozies, and oven mitts. These I sell on Etsy, through my website, and at craft fairs.

E

Substitute Teacher

EDUStaff

Oct 2017 - Current (8 years 9 months)

I worked as a substitute teacher, mainly in K-5, but also for the school counselor and interventionist. In these two settings, I worked with helping students develop social skills to navigate their environment and helped students with reading and math deficits to learn the skills necessary to solve problems and read more toward their grade level. I also subbed in all the grade levels, but preferred fourth and fifth grades.

H

Homemaker/Caregiver

Oct 2016 - Current (9 years 9 months)

Due to our youngest daughter having Type 1 Diabetes, I had to be at home to take care of her and monitor her sugars, be available to be at school to take care of her, and was not able to have a part or full time job outside our home (except substitute teaching at her school). We also had my in-laws both move into our home from September 2020-April 2022. I was the primary caregiver for them both.

L

EHR Physician Liaison-Epic

Lakeland System Healthcare-ConnectCare

Jan 2011 - Oct 2016 (5 years 10 months)

I work at Lakeland Healthcare (which is a 4-facility system). I was the initial main person in charge of training and onboarding all physician and midlevel types in navigating Epic. I worked in all of our hospital facilities, as well as, physician offices providing training, support, and workflow analysis for our electronic health record (Epic). I also train the ancillary services in the use of Epic. I help with training material updating under the guidance of my Principal Trainers and work on other projects valuable to my organization as needed/requested.

H

Homemaker

Jun 2003 - Aug 2007 (4 years 3 months)

• In June 2003 we moved from Indiana to Michigan. My son was born in October 2003 and I stayed home with my children until August 2007.

R

Physical Therapist Assitant

RehabCare, Inc.

Jun 2002 - Jun 2003 (1 year 1 month)

• I performed the above duties as a full-time employee at the Munster, IN facility-Community Hospital on their Acute Rehab unit.

S

C

Physical Therapist Assitant

St. Margaret Mercy Health, Community Healthcare System

May 2000 - Jun 2003 (3 years 2 months)

• I worked at Community Healthcare Systems (which is a 3-facility system) on their Acute Rehab units. My job is to work with the physical, occupational, and speech therapy teams in treating patients according to the treatment plan set up by the evaluating therapist. Patients are seen twice a day for 45-minute sessions and sometimes includes co-treatment with the other two disciplines. Treatment included (but was not limited to): gait, transfer, and functional mobility training, balance training, neuro re-education, strengthening and stretching exercises, community re-education program, family training, home evaluations and pulsed lavage wound care. I participated in daily patient report sessions with many different physicians at all 3 faci

G

Physical Therapist Assistant

GNASt. Margaret Mercy

May 2000 - Jun 2002 (2 years 2 months)

• During my employment here, the contract was restructured and the facility took over employment of the therapists and supporting staff. At this facility I worked in the areas of Inpatient, Outpatient, Sub-acute, Acute Orthopedic, and Inpatient Rehab. My duties included treating patients according to the treatment plan set up by the evaluating therapist. On the sub acute and rehab units treatment times were set according to regulation guidelines. Treatment included (but was not limited to): gait and transfer training, balance training, modalities for pain control or muscle retraining, therapeutic exercises, wound care including whirlpool baths and pulsed lavage.

K

Associate of Arts and Sciences-Physical Therapist Assistant

Kankakee Community College

Jun 1998 - May 2000 (2 years)

This was a 2-year program which covered every aspect of physical therapy and included three clinical rotations. (June

G

Senior Rehab Tech

GNA

May 1998 - May 2000 (2 years 1 month)

• My job was to assist the therapists in patient treatment, patient transport, training of new techs and monthly testing of existing techs, billing entry, and assisting in forming our tech manual. Patients were seen in Inpatient, Outpatient, and sub-acute areas. During this time we obtained a computerized documentation system in which I helped with data entry at 4 facilities.

G

Rehab Tech

GNA

Oct 1992 - May 1998 (5 years 8 months)

• My job was to assist the therapist in delivering patient treatment, patient transport, and billing entry.

C

Rehab Tech

Centers for Health Excellence

Apr 1991 - Aug 1992 (1 year 5 months)

• My job was in an Outpatient clinic attached to an orthopedic physician's practice which also included a workman's comp and cardiac rehabilitation programs. I assisted the therapists in setting up patients for treatment including pain modalities and exercise programs. I also assisted in treating patients in the SwimEx resistance therapy pool and AquaCiser underwater treadmill. I also completed billing entry. I was laid off from this position due to company downsizing.

P

Pre-Physical Therapy program

Purdue University Calumet

Aug 1990 - May 1998 (7 years 10 months)

• I took classes to prepare me for a Bachelors or Masters degree in Physical Therapy. After I had taken the classes the next schools required I applied to PT programs. Due to the high expectations of these schools I continued to take classes to raise my GPA and also worked full-time to hopefully be accepted to a program. No degree obtained

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