Candace Las Marias Virtual Assistant

T

Customer Service Specialist for Teledentistry

Toothpillow Inc.

Jan 2023 - Jan 2025 (2 years 1 month)

Worked alongside dentists to facilitate monthly virtual oral check-ups while serving as the main point of contact for families and to keep all parties aligned on care needs. Updated patient files, conveyed important information, and oversaw patient status to support smooth care coordination.

D

Associate Web Developer

Deal Sector

Jan 2023 - Jan 2024 (1 year 1 month)

Responsible for creating visually appealing and functional websites that meet the needs of our clients. I work closely with the marketing team to ensure that the website aligns with the overall brand strategy and collaborate with website developers to continuously improve and update the website based on client feedback and industry trends.

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Player Support

PTW International, UK Ltd

Nov 2022 - Jun 2023 (8 months)

Maintained consistent metrics (89-96% KPI) with regard to client satisfaction, responses per hour, and quality assurance. Utilized Zendesk as a CRM to manage up to 200 players per day. Resolved product issues, troubleshoot problems, and provided ongoing technical assistance to players.

B

Virtual Executive Assistant

Brainstream Tutoring

Aug 2021 - Feb 2023 (1 year 7 months)

Created advertising campaigns on three different social media platforms and day-to-day activities. Responded to emails and other correspondence to facilitate communication and enhance business processes. Produced accurate office files, updated spreadsheets and crafted PowerPoint presentations. Increased website and social media views by creating dynamic graphics and pieces. Designed original and fun learning worksheets and workbook for middle schoolers. Managed new hires filing system, entered data and completed other clerical tasks.

U

Freelancer

Upwork Global Inc.

Jan 2020 - Current (6 years 6 months)

Provide administrative support to business owners and professionals by managing their emails, scheduling appointments, and organizing their files. Assist with research tasks and help streamline their daily operations to increase efficiency and productivity. Maintain confidentiality and discretion in all interactions to uphold professional standards. Customized brand message to reach and capture target audience interest and drive engagement.

C

Customer Service Support

Channel Growth

Feb 2016 - Sep 2016 (8 months)

Handled outbound calls to US business owners to qualify leads and introduce available services.

Candace Las Marias

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