CAMILO PINEDA Asistente bilingue

Assistant

Lisinski Law Firm

Apr 2024 - Aug 2025 (1 year 5 months)

As an Assistant, I played a crucial role in supporting daily operations by managing insurance processes and facilitating effective customer communication. My responsibilities included handling billing inquiries, processing calls, and providing exceptional customer service to ensure client satisfaction. Additionally, I utilized my skills in sales to promote services and assist customers in navigating their options. While my role did not primarily focus on virtual assistance, I often adapted to various tasks that required a proactive approach to customer needs, ensuring a seamless experience for all clients.

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Administrative Assistant

Rental Properties

Feb 2023 - May 2024 (1 year 4 months)

As an Administrative Assistant, I was responsible for providing comprehensive support to ensure the smooth operation of the office. This included managing schedules, organizing files, and facilitating communication between departments. Additionally, I utilized SEO (Search Engine Optimization) techniques daily to effectively manage property information, enhancing the visibility and accessibility of our listings. This not only streamlined our operations but also contributed to improved client engagement and satisfaction. Furthermore, I provided chat support to clients and users of the properties, which fostered better communication and responsiveness, ultimately enhancing the overall client experience. I also performed digital trade operation

Back office assistant

leadtech

Aug 2021 - Oct 2022 (1 year 3 months)

- Gathered and processed data, performing data entry and research as required to troubleshoot customer problems. Assisted front office staff in maintaining a clean and neat office environment. Received and placed customer service telephone calls, ensuring solid customer relationships by handling questions and concerns with speed and professionalism. Completed paperwork for new hires. - Took customer calls and provided accurate answers to their concerns, guiding callers through troubleshooting and how to use the products and services. Additionally, managed email support by responding to customer inquiries regarding service questions and concerns, further enhancing customer satisfaction and support efficiency. - Utilized Google Drive for ef

Administrative Assistant

ManPowerGroup Talent Solutions

Jun 2019 - Jul 2021 (2 years 2 months)

As an Administrative Assistant, I received and placed customer service telephone calls, ensuring prompt and professional communication with clients. I maintained solid customer relationships by addressing questions and concerns with speed and professionalism. Additionally, I completed paperwork for new hires, ensuring compliance with organizational standards. My role involved handling calls from patients, which required a thorough understanding of HIPAA regulations to protect sensitive information and maintain confidentiality. I utilized Google Drive daily to organize and share important documents, enhancing team collaboration and efficiency in administrative tasks. Furthermore, I engaged in social media communications to promote services a

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Call center agent

Oct 2016 - Oct 2019 (3 years 1 month)

- Handled customer calls with professionalism, providing accurate information and guidance to troubleshoot issues and effectively use products and services. - Utilized Google Drive to save and organize customer data, ensuring easy access and management of information, which contributed to improved service delivery and customer satisfaction. - Additionally, employed email support to address customer inquiries, enhancing communication channels and ensuring that all customer concerns were promptly resolved. - Conducted cross-selling during each call, effectively promoting additional products and services to enhance customer satisfaction and drive sales.

Cashier

Banco Pichincha

Feb 2011 - Sep 2016 (5 years 8 months)

- Managed transactions with customers efficiently, ensuring a smooth and positive checkout experience. - Resolved customer complaints promptly and provided relevant information to enhance customer satisfaction. - Utilized email support skills to assist customers with inquiries, handling personal information with the utmost confidentiality and care. - Demonstrated troubleshooting abilities by addressing and resolving issues that arose during transactions, ensuring a seamless service experience. - Leveraged CRM (Customer Relationship Management) skills to track customer interactions and improve service delivery, fostering stronger relationships and enhancing overall customer satisfaction. - Applied sales strategies to effectively promote p

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