Senior Recovery Specialist | Handling Insurance Claims, Training Employees
Las Piñas, Metro Manila, Philippines
Solution-oriented and problem solver with 6 years experience in Customer service and leadership roles. Expertise in leading teams to improve performance, process knowledge and help improve business performance by identifying problematic areas and providing relevant solutions. Highly skilled in communication and collaboration.
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Résumé
Jobs
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Virtual Assistant
Kuubiik
Aug 2024 - Feb 2025(7 months)
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Senior Recovery Resolution
OPTUM GLOBAL SOLUTION
Jul 2020 - Jun 2024(4 years)
Used as our communication tools
Customer Service Associate
Concentrix
Jun 2018 - Jul 2020(2 years 2 months)
Receiving incoming calls from customers, handling Telco and Sales Account. Answering questions and resolving issues or concerns regarding product/services. Maintain friendly and professional customer interactions to keep doors open and close sales.
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Cashier
SM SOUTHMALL
Dec 2017 - May 2018(6 months)
Collecting payments whether in cash or credit, familiarity with electronic equipment, like cash register and POS.
Education
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Associate Computer
Bestlink College of the Philippines
Jan 2011 - Jan 2013(2 years 1 month)
This skills is my foundatuon on being efficient and tech savy.
Awards
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Top Performer and Best SME Awar
Jan 2024 - May 2024(5 months)
Always exceeding the target and maintaining best work relation both leaders and client specially on delegating the task and on how to communicate properly.