Camila

Camila

About

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Bogotá, Bogota, Colombia

Contact Camila regarding: 
Flexible work
Starting at USD15/hour

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Résumé


Jobs verified_user 0% verified
  • Association for Talent Development (ATD)
    Enterprise Data Specialist
    Association for Talent Development (ATD)
    Feb 2024 - Aug 2025 (1 year 7 months)
    Additionally, utilized Slack for effective internal communication, which streamlined collaboration and information sharing among team members, further enhancing operational workflows. Furthermore, my experience in sales operations has provided me with insights into optimizing data processes to support sales initiatives, while my customer service skills have been instrumental in understanding client needs and improving data management practices. Additionally, I have utilized Google Workspace to enhance collaboration and document management, ensuring that all team members have access to the necessary information for effective pipeline management and fulfillment processes.
  • G
    Logistics Coordinator
    GLOBAL TRANZ
    Feb 2022 - Mar 2024 (2 years 2 months)
    • Tracked and monitored an average of 120 daily shipments, ensuring quality control, compliance with delivery schedules, and timely resolution of exceptions. • Improved shipment tracking accuracy by cleansing and standardizing 10,000+ records in Excel, eliminating duplicate, null, and voided entries, and optimizing shipment categorizations, resulting in boosting reporting reliability and operational efficiency. • Provided responsive customer support, managing an average of 5 inbound inquiries daily and delivering swift resolutions to maintain client satisfaction. Additionally, I supported operational and client relationship processes that closely align with CRM functions, utilizing tools like Zendesk and Salesforce. I maintained accu
  • Sirius XM
    Customer Support Representive
    Sirius XM
    Feb 2021 - Sep 2021 (8 months)
    • Handled 40+ retention inquiries daily from subscribers considering cancellation, consistently responding within 5 minutes and managing up to 3 interactions simultaneously. • Achieved a monthly customer satisfaction rate of 90%+ and a subscriber retention rate of 75%+ by applying persuasive communication techniques and tailored retention offers. • Collaborated with the retention team to refine scripts and objection-handling approaches, contributing to improved retention outcomes across the department. Additionally, utilized Slack for internal communication, enhancing team collaboration and ensuring timely updates on customer interactions and strategies.
  • Universidad del Rosario
    Research Assistant
    Universidad del Rosario
    Feb 2020 - Dec 2021 (1 year 11 months)
    • Coordinated a 10-person research team to collect, organize, and validate data on Colombian government policies during the COVID-19 pandemic. • Managed research workflows, maintained detailed records, and ensured data accuracy and consistency across all project stages. • Supported professors in preparing reports, summarizing findings, and presenting research results to academic audiences. • Conducted data analysis using Tableau and Excel to identify trends and patterns, improving the quality of insights. • Provided administrative coordination for ongoing research projects, ensuring deadlines were met and communication remained clear among team members. • Developed data management skills through managing the work streams related to compilin
Education verified_user 0% verified
  • D
    Data Analytics in BI, Google Data Analytics, Intro to Data Analysis
    Oct 2023 - Dec 2023 (3 months)
  • Universidad del Rosario
    ICFES Saber PRO (GRE in the U.S.)
    Universidad del Rosario
    Jan 2021
  • Universidad del Rosario
    BA in Business and International Affairs
    Universidad del Rosario
    Jan 2018 - Sep 2022 (4 years 9 months)
Publications verified_user 0% verified
  • Universidad del Rosario
    What is The Subnational of Subnational Inequality? An Intersectional Look at Inequality in Latin America
    Universidad del Rosario
    Jan 2021 - Dec 2021 (1 year)