Camila Castilla
About
Detail
Customer Success & Operations Specialist
Mexico
Contact Camila regarding:
work
Full-time jobs
Starting at
MXN28k/month ~USD1.6k/month
Résumé
Jobs
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- IIndoor Cycling CoachApr 2024 - Current (2 years 4 months)• Grew and nurtured an engaged fitness community by creating meaningful member experiences that promoted connection, participation, and retention. •Designed experiences that encouraged accountability, connection, and long-term participation, contributing to a positive and inclusive studio culture. • Developed strong relationships with riders through consistent communication, personalized support, and a member-first approach. • Fostered community engagement by encouraging accountability, celebrating milestones, and creating an inclusive environment for riders of all levels. • Served as a trusted community leader, proactively addressing member concerns and ensuring a positive experience throughout the rider journey. • Leveraged member fe
Customer Success & Operations SpecialistFrench FloristJan 2024 - Current (2 years 7 months)• Managed high-volume request workflows and task execution within CRM systems, supporting operations for 1000+ daily deliveries while and ensuring timely, SLA-driven task completion and request resolution and delivering brand-aligned customer experiences. • Managed 50–70 daily customer interactions across email, phone, and SMS while maintaining a luxury customer experience. • Supported customer purchases and order modifications contributing to $18,000+ in monthly sales revenue. • Resolved complex escalations independently, retaining customers and minimizing cancellations and refunds. • Provided white-glove support for VIP clients, corporate accounts, weddings, and high-value floral orders. • Partnered with logistics, design, and delivery te- APatient Care CoordinatorAllergy and Asthma Associates of MaineJan 2022 - Jan 2024 (2 years 1 month)• Managed and prioritized high-volume client requests and internal workflows across multiple communication channels, ensuring timely follow-ups and service continuity. • Maintained and updated internal records, ensuring accurate data entry and organized documentation across systems. • Maintained structured CRM documentation to support accurate tracking, reporting, and cross-functional collaboration. • Delivered high-touch patient support by managing inquiries, follow-ups, and care coordination across multiple communication channels in a fast-paced healthcare environment. • Ensured patients received timely responses and clear guidance, improving overall experience and reducing uncertainty throughout their care journey. • Acted as a consis
- WWedding & Event Coordinator (Freelance)Jan 2020 - Jan 2025 (5 years 1 month)• Managed end-to-end coordination of complex workflows and operational tasks for client events, overseeing logistics, vendor communication, and timeline execution. • Acted as central coordination point for task execution across multiple stakeholders ensuring alignment and timely resolution of last-minute requests. • Handled multiple concurrent projects, prioritizing tasks and maintaining service quality under tight deadlines. • Delivered personalized client experiences while maintaining structured coordination and operational control.Managed end-to-end coordination of complex workflows and operational tasks for client events, overseeing logistics, vendor communication, and timeline execution. • Acted as central coordination point for task
- SSocial Media & Client Operations Coordinator (Freelance)Jan 2020 - Jan 2025 (5 years 1 month)• Managed end-to-end social media workflows, including content planning, scheduling, and delivery timelines. • Coordinated directly with the client to gather requirements, implement feedback, and ensure alignment throughout execution. • Organized and tracked tasks across content calendars, ensuring visibility, consistency, and on-time delivery. • Maintained structured documentation of content, revisions, and deliverables to support clear workflow management • Served as primary client-facing contact, ensuring clear communication, expectation alignment, and a smooth experience from planning through final delivery. • Translated client needs and feedback into actionable updates, ensuring requests were understood, prioritized, and reflected accu
- Customer Success AssociateCash AppJan 2020 - Jan 2022 (2 years 1 month)• Managed high-volume support queues and task workflows across phone, chat, and email channels, ensuring timely resolution of high-priority financial issues. • Documented all interactions and resolutions within CRM systems, maintaining data accuracy and compliance standards. • Supported escalations and complex cases, ensuring adherence to internal service standards and response timelines. • Managed high-volume customer interactions across phone, chat, and email channels in a fast-paced fintech environment. • Resolved complex account, payment, and transaction issues while maintaining compliance standards. • Handled escalated customer cases requiring investigation, problem-solving, and risk assessment. • Maintained accurate CRM documentation
Education
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- Bachelor's DegreeUniversidad Interamericana para el DesarrolloJan 2020 - Sep 2023 (3 years 9 months)Digital & Multimedia Graphic Design
Projects (professional or personal)
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- MMy own personal brand on TikTok and UGC freelancing.Jan 2022 - Current (4 years 7 months)