Web research analyst verified_user
Verified experience
Tracfone Wireless
Jan 2017 - Current (8 years 5 months)
- Conducted retrieval, diagnosis, and processing of web information to enhance data accuracy and accessibility.
- Investigated incidents affecting user experience on websites connected to the company's API, ensuring prompt resolution and improved functionality.
- Managed and supported a team of web analysts, leading the monitoring of assigned tasks to ensure efficiency and productivity.
- Utilized email management skills to assign tasks and address escalations, prioritizing communications for effective workflow.
- Assisted the COO with administrative tasks, including invoice preparation and presentation design using Canva, contributing to streamlined operations and professional documentation.