Caesar Cynthia
About
Detail
Customer service representative
Lagos, Nigeria
Contact Caesar regarding:
Flexible work
Starting at
USD6/hour
Timeline
work
Job
school
Education
Résumé
Jobs
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67% verified
- BCustomer Care RepresentativeBuyBetterOct 2022 - Current (2 years 10 months)As a Customer Care Representative, I responded to customer inquiries and complaints via phone, email, and chat, resolving issues promptly. I managed customer interactions using Zoho CRM and Salesforce, tracking sales and analyzing satisfaction metrics. Collaborating with sales and marketing teams, I worked to resolve customer issues, improving satisfaction rates by over 85%. I escalated complex issues to senior management for swift resolution and handled high call volumes with professionalism and efficiency. Additionally, I provided administrative assistance by responding to customer inquiries through various channels, ensuring a seamless communication experience and enhancing overall customer satisfaction. I utilized virtual assistance ski
- HMobile Phlebotomist verified_user Verified experienceHealth Tracka TechMar 2022 - Aug 2022 (6 months)- Scheduled appointments with patients for blood collection and provided patient education, ensuring a clear understanding of the process. - Maintained a clean and organized work area, adhering to proper sanitation protocols for all equipment. - Verified patient information and recorded accurate patient data, utilizing Microsoft Excel for data entry and tracking to ensure precise documentation and efficient communication with the lab and healthcare providers. - Collected blood samples using proper techniques and adhered to safety protocols, while managing and updating daily logs of patient visits, appointment statuses, and sample collection outcomes to contribute to accurate data reporting and compliance with company standards. - Labele
- PLaboratory Assistant verified_user Verified experiencePan-Raf HospitalNov 2020 - Sep 2022 (1 year 11 months)As a Laboratory Assistant, I collected, received, labeled, and analyzed samples using appropriate testing equipment, ensuring accuracy and reliability in all processes. I recorded experimental data and test results meticulously for patient diagnosis and treatment, while operating chemistry, urinalysis, and hematology equipment to generate precise lab results. Additionally, I conducted blood typing, antibody screening, compatibility testing, and antibody identification procedures. My role also involved administrative assistance, where I helped maintain the customer database and records, contributing to the overall efficiency and organization of the laboratory operations. Furthermore, I regularly interacted with patients, explaining procedure
Education
verified_user
0% verified
- NHealth, Safety, and Environment (HSE) CertificationNovelleOct 2019 - Nov 2019 (2 months)
- NEnvironmental Impact Assessment CertificationNovelleOct 2019 - Nov 2019 (2 months)
B.Sc. MicrobiologyUniversity of UyoMay 2013 - Jun 2019 (6 years 2 months)