Caesar Cynthia

Caesar Cynthia

About

Detail

Customer service representative
Lagos, Nigeria

Contact Caesar regarding: 

Flexible work
Starting at USD6/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 67% verified
  • B
    Customer Care Representative
    BuyBetter
    Oct 2022 - Current (2 years 10 months)
    Responded to customer inquiries and complaints via phone, email, and chat, resolving issues promptly. Managed customer interactions using Zoho CRM and Salesforce, tracking sales and analyzing satisfaction metrics. Collaborated with sales and marketing teams to resolve customer issues, improving satisfaction rates by over 85%. Escalated complex issues to senior management for swift resolution. Handled high call volumes with professionalism and efficiency. Additionally, provided administrative assistance by responding to customer inquiries through various channels, ensuring a seamless communication experience and enhancing overall customer satisfaction. Utilized virtual assistance skills to manage customer interactions effectively, contributi
  • H
    Mobile Phlebotomist verified_user Verified experience
    Health Tracka Tech
    Mar 2022 - Aug 2022 (6 months)
    Scheduled appointments with patients for blood collection and provided patient education. Maintained a clean and organized work area, ensuring proper sanitation of equipment. Verified patient information and recorded accurate patient data. Collected blood samples using proper techniques and adhered to safety protocols. Labeled and transported samples to the laboratory for analysis.
  • P
    Laboratory Assistant verified_user Verified experience
    Pan-Raf Hospital
    Nov 2020 - Sep 2022 (1 year 11 months)
    As a Laboratory Assistant, I collected, received, labeled, and analyzed samples using appropriate testing equipment, ensuring accuracy and reliability in all processes. I recorded experimental data and test results meticulously for patient diagnosis and treatment, while operating chemistry, urinalysis, and hematology equipment to generate precise lab results. Additionally, I conducted blood typing, antibody screening, compatibility testing, and antibody identification procedures. My role also involved administrative assistance, where I helped maintain the customer database and records, contributing to the overall efficiency and organization of the laboratory operations.
Education verified_user 0% verified
  • N
    Health, Safety, and Environment (HSE) Certification
    Novelle
    Oct 2019 - Nov 2019 (2 months)
  • N
    Environmental Impact Assessment Certification
    Novelle
    Oct 2019 - Nov 2019 (2 months)
  • University of Uyo
    B.Sc. Microbiology
    University of Uyo
    May 2013 - Jun 2019 (6 years 2 months)